Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Remote, USA
Full-time
Posted 2025-03-14
- Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.
- Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems.
- Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
- Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
- Provides expert and second tier technical support for the installation and repair of complex systems and outages.
- Reviews system and configurations to ensure successful implementation of services into production.
- Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.
- Partners with developers and engineers to reduce reoccurring incidents.
- Provides consultative assistance during off hours as needed.
- Assist in developing continuous process improvement for support tools, troubleshooting techniques.
- Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
- Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.
- Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
- Provides training to customers
Similar Remote Jobs
Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Posted on: 31-01-2025 10:01
Backend Developer (Meme Coin Trading Platform) (Golang, memSQL, Python, Tensorflow)
Posted on: 31-01-2025 10:01
Home-Based Chat Support Representative ? Immediate Start, No Experience Required
Posted on: 31-01-2025 10:01
Southwest Airlines (Remote) Jobs $32/Hour ? [Entry Level / Remote]
Posted on: 31-01-2025 10:01
(Entry Level/No Experience) Google Remote Job Part-Time - Apply Today
Posted on: 31-01-2025 10:01
Jetblue Airlines Careers: Data Entry Remote Jobs - Apply Now
Posted on: 31-01-2025 10:01
Field Underwriter, Work from home, 50k part-time per year potential
Posted on: 31-01-2025 10:01
Data Entry Clerk - Remote Position for Entry Level Candidates
Posted on: 31-01-2025 10:01
Part Time Remote Walmart Data Entry Job ? Express Interest
Posted on: 31-01-2025 10:01
Part Time Licensed Insurance Customer Service Associate - Fully Remote
Posted on: 31-01-2025 10:01
Apple Remote Jobs (Customer Service) - Work From Home Job
Posted on: 28-08-2024 00:00
Sales Rep - Part Time - Work from Home Remotely
Posted on: 24-01-2025 00:00
Remote Customer Service Amazon Jobs Hiring For Teens - Part-Time
Posted on: 02-09-2024 00:00
Remote NY Appeals Nurse / Utilization Management and Appeals
Posted on: 01-11-2024 07:55
Freelance Chat and Email Support Flexible Remote Work from Anywhere 25 to 35 Per Hour
Posted on: 06-02-2025 00:00
Customer Analytics Manager, Enterprise
Posted on: 27-09-2024 00:00
Manager, Inventory Defects
Posted on: 20-01-2025 00:00
Utilization Management Review Nurse
Posted on: 16-07-2024 18:59
Intermediate Technical Support Analyst
Posted on: 01-10-2024 00:00
Netflix Remote Customer Service Jobs, Netflix Part Time Remote Jobs Brazil
Posted on: 15-10-2024 08:32