Bilingual Call Center Advocate, Fluent Mandarin and Cantonese

Remote, USA Full-time Posted 2025-03-15

Description: ? The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. ? The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. ? This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience. Requirements: ? High School diploma or equivalent required, some undergraduate education preferred ? 1 year of customer service experience, call center environment experience preferred ? A flexible and positive attitude ? A friendly and nurturing attitude toward our patient population of older adults ? Experience with EMR (Electronic Medical Record) documentation preferred ? Ability to multitask, prioritize, and manage time effectively ? Outstanding phone demeanor and etiquette ? High level of integrity ? Proficient PC skills, including basic Microsoft Excel skills ? Spanish, Mandarin, Cantonese, or Polish speakers preferred ? US work authorization ? Someone who embodies being ?Oaky? Benefits: ? Paid vacation, sick time, and investment/retirement 401K match options ? Health insurance, vision, and dental benefits ? Opportunities for leadership development and continuing education stipends ? New centers and flexible work environments ? Opportunities for high levels of responsibility and rapid advancement ? Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter

Similar Remote Jobs

Part Time - Capital One Careers Remote jobs

Posted on: 31-01-2025 10:00

Data Entry Specialist - Remote / Entry Level

Posted on: 31-01-2025 10:00

Remote Online Chat Agent

Posted on: 08-01-2025 08:06

Online Order Filling Team Associate

Posted on: 30-12-2024 06:50

Fedex Online Jobs (Remote) ::: Usa $26/Hour

Posted on: 22-10-2024 05:26

Warehouse Forklift Operator, 3rd Shift

Posted on: 27-08-2024 00:00

Front Desk Agent

Posted on: 28-08-2024 00:00

Remote, Customer Care Specialist - Oregon

Posted on: 17-12-2024 18:02

Cash Applications Representative

Posted on: 20-08-2024 00:00