Customer Support Specialist for voice and chat account
Remote, USA
Full-time
Posted 2025-03-16
?? Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team. Responsibilities: ?? Responding to inquiries and complaints from customers via voice calls and/or chat ?? Providing prompt, courteous, and professional service to all clients ??? Troubleshooting technical issues and escalating complex problems to the appropriate department ??? Maintaining accurate records of all client interactions and transactions ?? Collaborating with the customer support team to ensure timely and efficient issue resolution ?? Identifying opportunities to improve the customer experience and communicating these to the team ?? Native Speaker level proficiency in Filipino and English ?? Bachelor's degree in a related field (e.g. business, marketing, communication) ?? 2+ years of experience in a customer support role ?? Excellent communication skills, both written and verbal ? Ability to work under pressure in a fast-paced environment ?? Strong problem-solving skills and attention to detail ?? Experience using customer support software (e.g. Gorgias, etc.) ?? Independent Contractor Agreement ?? Quarterly Performance Bonus ?? Monthly Performance Bonus ?? Health Insurance Reimbursement ?? WFH Upgrade Allowance ?? 15 Days Paid Time-Off ?? 6 Company-Wide Holidays ?? 6 Country Holidays ?? 100% Fully Remote ? 9 AM - 5 PM CST
Similar Remote Jobs
Customer Support Specialist for voice and chat account
Posted on: 31-01-2025 10:00
Contact Center Representative- 2nd Shift (100% Remote Opportunity)
Posted on: 31-01-2025 10:00
CVS Health data entry jobs - Hiring Now
Posted on: 31-01-2025 10:00
Developer C / SQL - 8 hours/week flexible
Posted on: 31-01-2025 10:00
Data entry for AI development ($20+/hr) - Remote
Posted on: 31-01-2025 10:00
Release Technician / Engineer Night shift - Remote
Posted on: 31-01-2025 10:00
Apple At-Home Advisor Jobs ? No Experience Needed
Posted on: 31-01-2025 10:00
Remote Work for Data Entry Clerk (Part Time)
Posted on: 31-01-2025 10:00
Entry-Level Data Entry Specialist (Remote) - Hiring Now
Posted on: 31-01-2025 10:00
/Entry Level/ Live Chat Representative /URGENT/ ? Part-Time
Posted on: 31-01-2025 10:00
Amazon Chat Support Role | Remote Position | Earn $15-$35/hr
Posted on: 07-09-2024 00:00
Dog Walker / Dog Sitter
Posted on: 23-09-2024 00:00
Insurance Customer Service and Sales Virginia Beach, VA
Posted on: 31-01-2025 10:00
Remote Call Center Agent (Work From Home)
Posted on: 30-12-2024 06:51
Support Engineer (AMER)
Posted on: 27-09-2024 00:00
Customer Care Representative (Part Time)
Posted on: 16-01-2025 19:16
Home Depot ? Customer Service/Sales ? Downingtown, PA
Posted on: 31-01-2025 10:00
Licensed Therapist for College Students - Part-Time Remote
Posted on: 16-07-2024 18:47
Manager, Strategic Initiatives - Enterprise Technology Solutions
Posted on: 19-02-2025 06:29
Software Engineer
Posted on: 31-07-2024 19:11