Service Center Technician (Night Shift Starts Midnight)
About the position
The Service Center Technician role at Mercy involves providing technical support to customers, resolving issues, and ensuring the effectiveness of the desktop computing environment. This position operates on a night shift schedule and can be performed remotely, focusing on fulfilling customer requests and managing incidents in a timely manner.
Responsibilities
? Fulfill customer requests and resolve technical issues.
,
? Respond to customer questions to ensure ongoing effectiveness of the desktop computing environment.
,
? Manage events, service requests, incidents, and problems.
,
? Provision access and contribute to continual service improvement.
Requirements
? Minimum of one (1) year experience in a Level 1 end-user support role.
,
? High School Diploma and technical vocational training or equivalent work experience.
,
? Ability to troubleshoot and resolve technical issues.
,
? Fundamental understanding of end user computing in an enterprise environment (Windows 10, Active Directory, VPN, Citrix, etc.).
,
? Ability to multitask between speaking with a customer and documenting a ticket.
,
? Knowledge of standard business desktop software, OS, and hardware.
,
? Good communication skills, both verbal and written.
Nice-to-haves
? Understanding of IT Service Management.
,
? Service Desk or call center experience in an inbound call environment.
,
? Healthcare experience.
Benefits
? Day-one comprehensive health coverage
,
? Vision and dental coverage
,
? Paid Time Off (PTO)
,
? Tuition reimbursement
,
? Employer-matched retirement funds
Similar Remote Jobs
Service Center Technician (Night Shift Starts Midnight)
Posted on: 31-01-2025 09:59
AirBNB Data Entry Jobs (Work At Home)
Posted on: 31-01-2025 09:59
Customer Alarm Monitoring Agent - 2nd/3rd Shifts
Posted on: 31-01-2025 09:59
Virtual Gaming Product Tester (Entry Level, Part-Time)
Posted on: 31-01-2025 09:59
Online Customer Service Representative ? Chat Support
Posted on: 31-01-2025 09:59
WFH/Remote Insurance Open Enrollment must be licensed
Posted on: 31-01-2025 09:59
Cancer Registry Abstractor 4 - 100% Remote
Posted on: 31-01-2025 09:59
Bilingual Spanish/English Customer Service Representative Remote, Overnight
Posted on: 31-01-2025 09:59
Data Entry Clerk- Full Time - Remote
Posted on: 31-01-2025 09:59
Delta Airlines (Remote Jobs) ? Data Entry
Posted on: 31-01-2025 09:59
amazon flex driver $15 Hour (Sign on Bonus)!
Posted on: 28-08-2024 00:00
Tenancy Sustainment Officer
Posted on: 02-10-2024 00:00
Remote Data Entry Level Clerk / Typing
Posted on: 16-07-2024 18:37
Part Time - Loader/Cart Associate - Flexible
Posted on: 29-08-2024 00:00
Product Designer - All Levels
Posted on: 13-12-2024 17:47
Amazon Delivery Driver
Posted on: 27-12-2024 04:28
Data Entry Remote Jobs (Part-Time) At Disney - Work From Home Jobs
Posted on: 15-09-2024 00:00
PART TIME DATA ENTRY (REMOTE)
Posted on: 01-07-2024 16:52
Target is hiring: Director, Product Management - Creator Affiliates(Remote Or Hy
Posted on: 19-02-2025 06:28
Netflix Remote Support Jobs (Live Chat) $75000/Yearly
Posted on: 28-01-2025 06:22