Airline Schedule Change Coordinator (Remote Opportunity)
About the position
The Airline Schedule Change Coordinator at ALG Vacations plays a crucial role in assisting customers whose flights have been affected by airline-initiated schedule changes. This remote position involves direct interaction with customers and travel agents through calls and emails, ensuring that their travel plans are adjusted smoothly and efficiently. The coordinator will utilize various airline and reservation systems to manage changes, provide support to team members, and maintain high standards of customer service.
Responsibilities
? Answer calls and emails via InContact phone system for schedule change skills assigned
,
? Utilize all airline computer systems to review PNR's, sell flights, price options, and work queues
,
? Utilize ALG reservation system to enter comments, send confirmations and update flight changes
,
? Inform Supervisors of customer issues impacting delivery of end-to-end service
,
? Provide feedback to Supervisors on escalation issues or feedback on system errors
,
? Work with other departments as needed to resolve schedule change issues when required
,
? Work with airline partners via email and phone to confirm or inquire on schedule change options
,
? Provide assistance via an internal phone queue to team members needing assistance with airline systems
,
? Meet established metrics
,
? Utilize Microsoft Teams, Zendesk, other tools for communication, policies and problem solving
,
? Maintain informational sheets for airline processes and other tracking sheets as needed
,
? Assist Service Skyteam customers on voluntary and involuntary changes
Requirements
? High school diploma or general education degree (GED); and at least one-year related experience and/or training; or equivalent combination of education and experience
,
? Experience with an airline system preferred
,
? Knowledge of MS office
,
? Experience with internal reservation systems a plus
,
? Strong understanding of customer service, including customer needs assessment and evaluation of customer satisfaction
,
? Ability to problem solve, including identifying issues and evaluating options
,
? Ability to work independently and as part of a team
,
? Detail oriented
,
? Active listening skills
,
? Strong judgement and decision-making skills
,
? Superior communication skills, both verbal and written
Nice-to-haves
? Experience with internal reservation systems
,
? Knowledge of airline processes
Benefits
? Travel Perks and Benefits for both ALG Vacations and Hyatt
,
? Medical, Dental and Vision Insurance
,
? Basic Life Insurance
,
? Short- & Long-Term Disability
,
? Paid Parental Leave
,
? Corporate Wellness Program
,
? Travel Discounts & Deals
,
? Paid Time Off & Holidays
,
? 401(k) Plan with Company Match
Similar Remote Jobs
Airline Schedule Change Coordinator (Remote Opportunity)
Posted on: 31-01-2025 09:59
Bilingual Member Experience Representative - Remote
Posted on: 31-01-2025 09:59
Southwest Airlines Remote Jobs. Inc @($25/Hour)
Posted on: 31-01-2025 09:59
Chat Support Specialist - Remote Work
Posted on: 31-01-2025 09:59
Assistant to Chief Marketing Officer (India)
Posted on: 31-01-2025 09:59
Remote Sales Representative (NO COLD CALLS)
Posted on: 31-01-2025 09:59
Sr. Full Stack .Net Software Engineer
Posted on: 31-01-2025 09:59
Home-Based data entry job without investment
Posted on: 31-01-2025 09:59
Sr. Mortgage Recruiter - Remote OK
Posted on: 31-01-2025 09:59
Senior Database Administrators - Multiple Positions
Posted on: 31-01-2025 09:59
[Home-Based Part-Time] Amazon Customer Service Representative - Hiring Now
Posted on: 21-02-2025 00:00
Evening Virtual ESOL Class Assistant - Help hospital employees learn English for workplace promotions
Posted on: 26-11-2024 06:18
American Express Work At Home (Entry Level, College Level) $20-40/Hour
Posted on: 16-07-2024 18:48
Customs Brokerage Rep II - Tues - Sat 8:00am - 4:30pm Remote Must live within 50 mi Dallas, TX
Posted on: 30-11-2024 09:46
Online chat specialist
Posted on: 07-08-2024 00:00
Remote Medical Receivable Accounts Specialist | WFH
Posted on: 11-12-2024 17:46
Retail Customer Service
Posted on: 15-12-2024 15:01
Sr product manager
Posted on: 22-11-2024 05:34
Digital Marketing Strategist - Remote | WFH
Posted on: 16-07-2024 18:37
Care Advocate - Remote in Houston, TX
Posted on: 29-08-2024 00:00