Wayfair Remote Jobs - customer support assistant

Remote, USA Full-time Posted 2025-03-15

Wayfair is a leading e-commerce company specializing in home goods and furniture. With a mission to make homes more beautiful and functional, Wayfair offers a vast selection of products to help customers create their dream living spaces. Our commitment to customer satisfaction and innovation has established us as a trusted brand in the industry.

Job Description:

Are you passionate about helping customers and providing outstanding support? Wayfair is looking for a Customer Support Assistant to join our remote team. In this role, you will be a crucial part of our customer-centric approach, ensuring that every interaction leaves a positive impression. You will have the opportunity to be a part of a dynamic, fast-growing company with a strong commitment to employee growth and development.

Key Responsibilities:

Customer Assistance:?espond to customer inquiries and issues through various communication channels, including phone, email, and chat.
Problem Resolution:?ffectively troubleshoot and resolve customer concerns, ensuring timely and satisfactory solutions.
Product Knowledge:?tay informed about Wayfair product offerings to provide accurate information and recommendations to customers.

Apply for the Job

and be the first line of defense for any system and/or product related issues that arise on the weekend. You will serve as the primary escalation point for front-line schedulers and point of contact for clients if more senior communication is needed. Additionally

Posted on: 31-01-2025 10:03

Wayfair Remote Jobs - customer support assistant

Key Responsibilities:

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