Junior Tech Support Specialist (24/7 live-chat Team)
Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients? mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
We?re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Working hours: 5 days shift (Sat, Mon, Fri are working days): 10 am - 6 pm EST.
Primary Responsibilities
? Understanding our banking software and apps in-depth
? Coordinating with software technicians, technical support, and developers as needed
? Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
? Handling technical processes and the ability to explain such processes to less-technical people
Requirements
? Excellent written and spoken English
? Ability to establish good working relationship with customers
? Solid troubleshooting ability
? Ability to learn technical skills quickly
? In-depth learning and understanding of our mobile and online banking products
? Coordination with developers to investigate and diagnose issues
? Ability to manage a dynamic work load with many concurrent tasks
? Managing, monitoring, and improving the quality of the tech support process
As Plus
? Experience in banking live-chat would be a huge asset
? Experience in technical support
? Experience with a Dialogflow
? Experience with various mobile phone platforms, especially iOS and Android
? Project management experience
? Working directly with US-based customer
? Knowledge of US banking system
Our Benefits
? Fully remote work
? Long-term employment
? Competitive salary
? Community of practice, regular knowledge sharing among colleagues
? Internet compensation (50$ per month)
? Friendly and easy-going international team and colleagues.
Similar Remote Jobs
Junior Tech Support Specialist (24/7 live-chat Team)
Posted on: 24-01-2025 04:50
Wayfair Customer Service Remote Jobs
Posted on: 24-01-2025 04:50
American Express Remote jobs(Virtual assistant)
Posted on: 24-01-2025 04:50
Web Chat Representative
Posted on: 24-01-2025 04:50
American Express Remote Jobs (Virtual Assistant) $33/Hr
Posted on: 24-01-2025 04:50
SAP PP/QM with some Fiori experience
Posted on: 24-01-2025 04:50
Part Time, Remote Data Entry Clerk, *URGENT HIRE in Denver, CO
Posted on: 24-01-2025 04:50
Live Chat Support Agent - Remote
Posted on: 24-01-2025 04:50
Flexible and Remote- Client Service Rep
Posted on: 24-01-2025 04:50
typing job online at home ? DE0419
Posted on: 24-01-2025 04:50
Work From Home Delta Virtual Assistant Jobs (Hiring Immediately)
Posted on: 24-09-2024 00:00
Staff Engineer - Business Data Solutions (Claims) (REMOTE)
Posted on: 28-08-2024 00:00
Teleperformance Remote Jobs Remote Call Center Representative ? WFH
Posted on: 15-09-2024 00:00
Healthcare Appointment Coordinator
Posted on: 25-10-2024 07:23
Chat Moderator Jobs - Flexible Part-Time Opportunities, $25-$35/HR
Posted on: 16-01-2025 19:17
Manager, Strategic Initiatives
Posted on: 15-12-2024 15:02
Loan Servicing Representative (Remote $18/hour)
Posted on: 05-10-2024 00:00
Staff Software Engineer - Cloud (Remote/Flexible)
Posted on: 21-11-2024 08:14
Stay At Home Chat Representative ?No Experience, Easy Work
Posted on: 16-11-2024 19:13
Second-Level IT Support Specialist (m/f/d)
Posted on: 27-09-2024 00:00