Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Description:
? Supervise a team of Scheduling Operations Associates during weekend shifts.
? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
? Monitor team performance, coach SOAs, and ensure adherence to quality standards.
? Handle escalations from clients and caregivers.
? Support caregivers and agencies in filling shifts on short notice.
? Utilize multiple software systems to track cases and communicate effectively.
? Prepare handoff reports for end-of-shift transitions.
Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5+ years of customer service experience preferred. ? Fluency in Spanish is a plus.
Benefits:
Similar Remote Jobs
Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Posted on: 20-01-2025 00:00
State Certified Educators- Work From Home!
Posted on: 20-01-2025 00:00
Office Receptionist - Evenings & Weekends
Posted on: 20-01-2025 00:00
Flexible Sales Role ? Work Anywhere
Posted on: 20-01-2025 00:00
Inbound Sales Representative ($1,000 Completion Bonus)
Posted on: 20-01-2025 00:00
No Experience Chat Support Specialist (Remote)
Posted on: 20-01-2025 00:00
Online Teachers Needed - (Remote) Jobs
Posted on: 20-01-2025 00:00
Recruiting Coordinator Needed - Full Time/Remote
Posted on: 20-01-2025 00:00
Flexible Remote Chat Operator ? Part-Time
Posted on: 20-01-2025 00:00
(Part-Time) Walmart Data Entry Remote Jobs
Posted on: 20-01-2025 00:00
Remote Jobs Little Experience
Posted on: 19-08-2024 00:00
Strategic Account Executive
Posted on: 16-07-2024 19:08
Data entry remote
Posted on: 25-11-2024 05:19
Work From Home Opportunity at Flexjobs Sites
Posted on: 13-09-2024 00:00
Bilingual Healthcare Customer Service Representative - Spanish-English - Remote USA
Posted on: 31-01-2025 10:01
Walmart Customer Support ? Freshers Jobs $25/Hour
Posted on: 24-01-2025 04:51
Home Based Data Entry Operator
Posted on: 22-10-2024 05:27
Cardiovascular Institutional Sales Specialist- Boston - Remote
Posted on: 05-12-2024 05:16
Business Development Representative - Sales Lead Generation (Work Remotely Anywhere in the U.S.)
Posted on: 06-11-2024 04:55
Remote - Outbound Customer Service Rep - $20/hr - Part Time
Posted on: 17-02-2025 05:59