Customer Support Specialist for voice and chat account

Remote, USA Full-time Posted 2025-03-15

Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.

Responsibilities:

Responding to inquiries and complaints from customers via voice calls and/or chat
Providing prompt, courteous, and professional service to all clients
? Troubleshooting technical issues and escalating complex problems to the appropriate department
? Maintaining accurate records of all client interactions and transactions
Collaborating with the customer support team to ensure timely and efficient issue resolution
Identifying opportunities to improve the customer experience and communicating these to the team

Requirements

Native Speaker level proficiency in Filipino and English

Bachelor's degree in a related field (e.g. business, marketing, communication)

2+ years of experience in a customer support role

Excellent communication skills, both written and verbal
? Ability to work under pressure in a fast-paced environment

Strong problem-solving skills and attention to detail

Experience using customer support software (e.g. Gorgias, etc.)

Benefits

Independent Contractor Agreement

Quarterly Performance Bonus

Monthly Performance Bonus

Health Insurance Reimbursement

WFH Upgrade Allowance

15 Days Paid Time-Off

6 Company-Wide Holidays

6 Country Holidays

100% Fully Remote
? 9 AM - 5 PM CST

Apply Job!

Apply for the Job

Customer Support Specialist for voice and chat account

Responsibilities:

Similar Remote Jobs

Customer Support Specialist for voice and chat account

Remote Digital Detail Curator - Remote / Office

Remote Sales Jobs: Earn While Working from Home

BHS take home $22+/hour for mental health/crisis facilities

No Phone Live Chat Support ? Work Remotely

Registered Nurse - Home Care (Part-Time) URGENTLY HIRING

Text Chat Support Agent (Remote / Entry Level)

Virtual Travel Data Entry - Work From Home

Freelance Instructional Designer (3-Months w/ Potential to Renew)

Customer Service (remote work , no vaccination required)

Talent Acquisition Coordinator, Disney Entertainment (Project Hire)

Human Resources Generalist I (west coast remote/ 5 month Full Time Temporary)

American Express Virtual Assistant ( Work At Home ) ? Apply Now

Home Care Attendant - No Experience Req

Walgreens Data Entry Remote Jobs, Virtual Assistant Jobs

Software Development Engineer, Amazon Fulfilment Technologies (Aft) - Workforce Optimization

Remote Jobs Available Now

Field Sales Representative - Remote (Anywhere US)

Senior US IT Recruiter

Remote Customer Service Center Job At Amazon [Work From Home]