L1 Call Centre Executives
Job Summary
We are looking for a Call Centre Representative to handle calls from customers and provide support to them in all possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.
Responsibilities
? Handle inbound and outbound calls to customers and clients maintaining a high quality of services
? Identify the needs of customers, resolve issues and provide solutions within the timeframe
? Ensure you follow the customer service script provided by the company for uniformity
? Adhere to the company policies and the customer resolution process & steps
? Maintain good customer relations
? Meet personal targets and work towards meeting team targets
? Maintain records of the conversations with the customer and analyze the data
? Record the customer queries and interaction in the internal CRM and maintain the accuracy of all data
Skills & Qualification
? A bachelor's degree is preferred
? Prior experience with customer service and call centers in relevant job roles
? Good knowledge of CRM practices and systems
? Customer-oriented attitude with professionalism, strong call handling skills, and active listening
? Strong multitasking, time management, and target achieving skills
? Excellent communication skills with good command of the English language
Language Preferences
Hindi, English, Telugu & Tamil
Similar Remote Jobs
L1 Call Centre Executives
Posted on: 03-01-2025 07:35
Customer Associate (0-2 Years)
Posted on: 03-01-2025 07:35
Principal Data Operations Engineer
Posted on: 03-01-2025 07:35
PART TIME JOB -MUMBAI-@8512806883
Posted on: 03-01-2025 07:35
International BPO-30k inhand-@ gurgaon-9560932363
Posted on: 03-01-2025 07:35
Data Analyst for Export/Import
Posted on: 03-01-2025 07:35
Remote Data Science Analyst
Posted on: 03-01-2025 07:35
Amazon Supply Chain Manager
Posted on: 03-01-2025 07:35
Strategic Advisor & Investor
Posted on: 03-01-2025 07:35
Online Data Entry Contractor
Posted on: 03-01-2025 07:35
Travel Consultant - Travel & Lifestyle Services
Posted on: 22-10-2024 05:28
Investigator, Special Investigation Unit (Must reside in Louisiana)
Posted on: 20-01-2025 00:00
Apple Careers Work From Home $26/Hour
Posted on: 24-01-2025 04:51
Remote Client Support Specialist
Posted on: 05-02-2025 00:00
Home Care RN
Posted on: 08-12-2024 17:19
Work from Home Customer Service Coordinator - Bank Voice
Posted on: 21-02-2025 00:00
Remote Data Entry Specialist Needed: Earn $15/hour, Daily Payments ? Online Typing Job
Posted on: 07-09-2024 00:00
Work At Home Data Entry Remote Admin Assistant
Posted on: 20-01-2025 00:00
Entry Level, Full Time Field Representative
Posted on: 26-09-2024 00:00
Warranty Call Center Agent - Remote
Posted on: 31-07-2024 19:12