Customer Support Executive (CSE)
Role Overview
We are seeking a proactive and customer-focused Customer Support Executive to join our team. In this role, you will manage customer inquiries, deliver effective solutions, and contribute to an outstanding customer experience.
Key Responsibilities
? Respond promptly and professionally to customer inquiries via phone, email, or chat.
? Address and resolve customer concerns with a focus on first-contact resolution.
? Maintain accurate and organized records of customer interactions in the CRM (Freshchat) system.
? Collaborate with internal teams to ensure timely resolution of complex issues.
? Provide detailed product and service information to customers, catering to their specific needs.
? Gather and document customer feedback to support continuous improvement efforts.
? Assist in the development of self-service tools such as FAQs and knowledge base articles.
Qualifications and Skills
? Minimum of 1 year of experience in customer support or a related role.
? Fluency in Hindi and English, with excellent verbal and written communication skills.
? Strong problem-solving abilities and exceptional organizational skills.
? Ability to manage multiple tasks effectively in a fast-paced environment.
? A customer-first mindset, displaying empathy and patience in every interaction.
Job Type: Full-time
Pay: ?10,088.40 - ?29,815.74 per month
Benefits:
? Flexible schedule
? Work from home
Schedule:
? Day shift
? Monday to Friday
Education:
? Higher Secondary(12th Pass) (Preferred)
Experience:
? total work: 1 year (Preferred)
? Customer relationship management: 1 year (Preferred)
Language:
? English (Preferred)
Work Location: Remote
Similar Remote Jobs
Customer Support Executive (CSE)
Posted on: 03-01-2025 07:35
L1 Call Centre Executives
Posted on: 03-01-2025 07:35
Customer Associate (0-2 Years)
Posted on: 03-01-2025 07:35
Principal Data Operations Engineer
Posted on: 03-01-2025 07:35
PART TIME JOB -MUMBAI-@8512806883
Posted on: 03-01-2025 07:35
International BPO-30k inhand-@ gurgaon-9560932363
Posted on: 03-01-2025 07:35
Data Analyst for Export/Import
Posted on: 03-01-2025 07:35
Remote Data Science Analyst
Posted on: 03-01-2025 07:35
Amazon Supply Chain Manager
Posted on: 03-01-2025 07:35
Strategic Advisor & Investor
Posted on: 03-01-2025 07:35
Remote Medical Benefits Specialists-$17/HR. (Must Use OWN Computer)
Posted on: 12-11-2024 02:59
Back of House Opener (5:30am-2pm)
Posted on: 21-11-2024 08:14
Amazon Data Entry Jobs – Remote Work
Posted on: 12-09-2024 00:00
Remote Licensed Mental Health Therapist | Flexible Work
Posted on: 12-12-2024 19:16
Package Delivery Driver (Seasonal)
Posted on: 19-09-2024 00:00
Principal Test Engineer, Vehicle
Posted on: 28-11-2024 04:55
Evening/Weekend Survey Research Telephone Interviewers
Posted on: 27-11-2024 06:07
Part-Time Delivery Operator
Posted on: 20-01-2025 00:00
fedex data entry DE0907
Posted on: 04-02-2025 19:18
HR Business Consultant Florida-Remote
Posted on: 26-11-2024 06:19