Customer Support Executive (CSE)
Role Overview
We are seeking a proactive and customer-focused Customer Support Executive to join our team. In this role, you will manage customer inquiries, deliver effective solutions, and contribute to an outstanding customer experience.
Key Responsibilities
? Respond promptly and professionally to customer inquiries via phone, email, or chat.
? Address and resolve customer concerns with a focus on first-contact resolution.
? Maintain accurate and organized records of customer interactions in the CRM (Freshchat) system.
? Collaborate with internal teams to ensure timely resolution of complex issues.
? Provide detailed product and service information to customers, catering to their specific needs.
? Gather and document customer feedback to support continuous improvement efforts.
? Assist in the development of self-service tools such as FAQs and knowledge base articles.
Qualifications and Skills
? Minimum of 1 year of experience in customer support or a related role.
? Fluency in Hindi and English, with excellent verbal and written communication skills.
? Strong problem-solving abilities and exceptional organizational skills.
? Ability to manage multiple tasks effectively in a fast-paced environment.
? A customer-first mindset, displaying empathy and patience in every interaction.
Job Type: Full-time
Pay: ?10,088.40 - ?29,815.74 per month
Benefits:
? Flexible schedule
? Work from home
Schedule:
? Day shift
? Monday to Friday
Education:
? Higher Secondary(12th Pass) (Preferred)
Experience:
? total work: 1 year (Preferred)
? Customer relationship management: 1 year (Preferred)
Language:
? English (Preferred)
Work Location: Remote
Similar Remote Jobs
Customer Support Executive (CSE)
Posted on: 03-01-2025 07:35
L1 Call Centre Executives
Posted on: 03-01-2025 07:35
Customer Associate (0-2 Years)
Posted on: 03-01-2025 07:35
Principal Data Operations Engineer
Posted on: 03-01-2025 07:35
PART TIME JOB -MUMBAI-@8512806883
Posted on: 03-01-2025 07:35
International BPO-30k inhand-@ gurgaon-9560932363
Posted on: 03-01-2025 07:35
Data Analyst for Export/Import
Posted on: 03-01-2025 07:35
Remote Data Science Analyst
Posted on: 03-01-2025 07:35
Amazon Supply Chain Manager
Posted on: 03-01-2025 07:35
Strategic Advisor & Investor
Posted on: 03-01-2025 07:35
$17hr *FULLY REMOTE* Medical Insurance Verification Specialist
Posted on: 16-11-2024 00:00
Walmart Jobs (Remote) $40/H - Job Vacancy
Posted on: 21-02-2025 00:00
Salesperson- Work from home opportunity! No experience required! 75k-200k
Posted on: 17-09-2024 00:00
Remote Van Smartphone Electronic Repair Technician
Posted on: 05-09-2024 00:00
Food and Beverage Attendant NA-02
Posted on: 31-07-2024 19:13
Journey Guide (Educator) ? Youth Program
Posted on: 02-01-2025 03:58
Disney Entry Level Remote Jobs (WFH) Near Me Job
Posted on: 31-01-2025 10:01
Director of Legal Affairs
Posted on: 16-07-2024 18:45
**Interviewing Now** School Psychologist (Virtual) in Maryland!
Posted on: 20-01-2025 06:20
Customer Team Member
Posted on: 20-01-2025 00:00