Customer Support Executive (CSE)
Role Overview
We are seeking a proactive and customer-focused Customer Support Executive to join our team. In this role, you will manage customer inquiries, deliver effective solutions, and contribute to an outstanding customer experience.
Key Responsibilities
? Respond promptly and professionally to customer inquiries via phone, email, or chat.
? Address and resolve customer concerns with a focus on first-contact resolution.
? Maintain accurate and organized records of customer interactions in the CRM (Freshchat) system.
? Collaborate with internal teams to ensure timely resolution of complex issues.
? Provide detailed product and service information to customers, catering to their specific needs.
? Gather and document customer feedback to support continuous improvement efforts.
? Assist in the development of self-service tools such as FAQs and knowledge base articles.
Qualifications and Skills
? Minimum of 1 year of experience in customer support or a related role.
? Fluency in Hindi and English, with excellent verbal and written communication skills.
? Strong problem-solving abilities and exceptional organizational skills.
? Ability to manage multiple tasks effectively in a fast-paced environment.
? A customer-first mindset, displaying empathy and patience in every interaction.
Job Type: Full-time
Pay: ?10,088.40 - ?29,815.74 per month
Benefits:
? Flexible schedule
? Work from home
Schedule:
? Day shift
? Monday to Friday
Education:
? Higher Secondary(12th Pass) (Preferred)
Experience:
? total work: 1 year (Preferred)
? Customer relationship management: 1 year (Preferred)
Language:
? English (Preferred)
Work Location: Remote
Similar Remote Jobs
Customer Support Executive (CSE)
Posted on: 03-01-2025 07:35
L1 Call Centre Executives
Posted on: 03-01-2025 07:35
Customer Associate (0-2 Years)
Posted on: 03-01-2025 07:35
Principal Data Operations Engineer
Posted on: 03-01-2025 07:35
PART TIME JOB -MUMBAI-@8512806883
Posted on: 03-01-2025 07:35
International BPO-30k inhand-@ gurgaon-9560932363
Posted on: 03-01-2025 07:35
Data Analyst for Export/Import
Posted on: 03-01-2025 07:35
Remote Data Science Analyst
Posted on: 03-01-2025 07:35
Amazon Supply Chain Manager
Posted on: 03-01-2025 07:35
Strategic Advisor & Investor
Posted on: 03-01-2025 07:35
Entry Level Remote Sales ? Perfect for College Students
Posted on: 14-02-2025 07:18
Data Entry Associate - Entry-Level Healthcare Office Role - Hybrid
Posted on: 24-01-2025 04:51
Customer Service Consultant - Work from Home (Denver)
Posted on: 09-10-2024 00:00
Senior Billing Specialist with Embassy Healthcare
Posted on: 16-07-2024 18:40
Customer Service Representative (Healthcare) Remote
Posted on: 02-08-2024 17:49
Business Execution Senior Manager (Enterprise License and...
Posted on: 16-07-2024 18:58
Amazon Delivery Driver
Posted on: 30-12-2024 06:50
Teleperformance ? Customer Service Representative- Tethered- Within 50 miles of Richmond, VA ? Richmond, VA
Posted on: 07-10-2024 00:00
Senior Recruiter - Remote | WFH
Posted on: 03-08-2024 00:00
2025 Virtual Summer Intern Program - Junior UX Design Intern (Xome)
Posted on: 25-11-2024 05:19