Customer Support Specialist for voice and chat account

Remote, USA Full-time Posted 2025-03-15

?? Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team. Responsibilities:

?? Responding to inquiries and complaints from customers via voice calls and/or chat
?? Providing prompt, courteous, and professional service to all clients
??? Troubleshooting technical issues and escalating complex problems to the appropriate department
??? Maintaining accurate records of all client interactions and transactions
?? Collaborating with the customer support team to ensure timely and efficient issue resolution
?? Identifying opportunities to improve the customer experience and communicating these to the team

?? Native Speaker level proficiency in Filipino and English

?? Bachelor's degree in a related field (e.g. business, marketing, communication)

?? 2+ years of experience in a customer support role

?? Excellent communication skills, both written and verbal

? Ability to work under pressure in a fast-paced environment

?? Strong problem-solving skills and attention to detail

?? Experience using customer support software (e.g. Gorgias, etc.)

?? Independent Contractor Agreement

?? Quarterly Performance Bonus

?? Monthly Performance Bonus

?? Health Insurance Reimbursement

?? WFH Upgrade Allowance

?? 15 Days Paid Time-Off

?? 6 Company-Wide Holidays

?? 6 Country Holidays

?? 100% Fully Remote

? 9 AM - 5 PM CST

Apply Job!

Apply for the Job

Customer Support Specialist for voice and chat account

?? Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team. Responsibilities:

Similar Remote Jobs

Customer Support Specialist for voice and chat account

Live Chat Support Specialists - No Experience Needed

Customer Support Work From Home Part Time Internship

LCSW LISW - CT - Remote | WFH

Data Entry Clerk, Help Desk [Work At Home]

Amazon Customer Support Jobs ? Remote Work Hiring

College Students ? Customer Service Specialist (CA ONLY)

Remote Customer Service Sales Rep - Entry Level

Amazon online jobs work from home no experience

Life Skills Coordinator (Foster Teens and Young Adults)

Package Delivery Driver ? Flint, MI

Customer Service - REMOTE Local Metro DC, Columbia SC, Salt Lake City UT, Shepherdstown WV

[!Work AT Home!] Amazon Data Entry Jobs - No Experience Required

Data Entry Clerk Work From Home - Part-Time (Up To $750/Week)

Network Administrator II (Secret Clearance. Night Shift: Sunday-Wednesday, every other Thursday)

Certified Medical Outpatient Edits Coder - Remote Nationwide

Product Manager 2 - Platforms

Medical Economics Analyst (Full time Remote- NC based role)

administrative assistant, Licensed Stores - Northeast (Remote - U.S.)

Recruiter - REMOTE Base + Commission