Customer Support Specialist for voice and chat account
?? Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team. Responsibilities:
?? Responding to inquiries and complaints from customers via voice calls and/or chat
?? Providing prompt, courteous, and professional service to all clients
??? Troubleshooting technical issues and escalating complex problems to the appropriate department
??? Maintaining accurate records of all client interactions and transactions
?? Collaborating with the customer support team to ensure timely and efficient issue resolution
?? Identifying opportunities to improve the customer experience and communicating these to the team
?? Native Speaker level proficiency in Filipino and English
?? Bachelor's degree in a related field (e.g. business, marketing, communication)
?? 2+ years of experience in a customer support role
?? Excellent communication skills, both written and verbal
? Ability to work under pressure in a fast-paced environment
?? Strong problem-solving skills and attention to detail
?? Experience using customer support software (e.g. Gorgias, etc.)
?? Independent Contractor Agreement
?? Quarterly Performance Bonus
?? Monthly Performance Bonus
?? Health Insurance Reimbursement
?? WFH Upgrade Allowance
?? 15 Days Paid Time-Off
?? 6 Company-Wide Holidays
?? 6 Country Holidays
?? 100% Fully Remote
? 9 AM - 5 PM CST
Similar Remote Jobs
Customer Support Specialist for voice and chat account
Posted on: 06-12-2024 06:00
Live Chat Support Specialists - No Experience Needed
Posted on: 06-12-2024 06:00
Customer Support Work From Home Part Time Internship
Posted on: 06-12-2024 06:00
LCSW LISW - CT - Remote | WFH
Posted on: 06-12-2024 06:00
Data Entry Clerk, Help Desk [Work At Home]
Posted on: 06-12-2024 06:00
Amazon Customer Support Jobs ? Remote Work Hiring
Posted on: 06-12-2024 06:00
College Students ? Customer Service Specialist (CA ONLY)
Posted on: 06-12-2024 06:00
Remote Customer Service Sales Rep - Entry Level
Posted on: 06-12-2024 06:00
Amazon online jobs work from home no experience
Posted on: 06-12-2024 06:00
Life Skills Coordinator (Foster Teens and Young Adults)
Posted on: 06-12-2024 06:00
Irontime Sales Customer Service Rep
Posted on: 01-10-2024 00:00
home based customer service jobs amazon ? (wfha3256)
Posted on: 19-11-2024 06:07
Virtual Data Entry Clerk- Remote- Beginner Level
Posted on: 02-12-2024 03:10
Remote Freelance Junior Video Editor
Posted on: 25-11-2024 05:19
Part Time Flexible Jobs Join as a Remote Chat Support Agent Earning $25-$35/hr with Flexible Hours
Posted on: 23-10-2024 04:43
Mail Distribution Technician
Posted on: 24-01-2025 04:52
(Online Remote Jobs) Netflix Jobs $32/An Hour (Remote) ? WFH
Posted on: 28-01-2025 06:22
Key Account Supervisor - Costco and BJ's Wholesale Club St. Paul, MN
Posted on: 20-01-2025 06:21
Senior Manager, Product Management- Capital One Software (Remote)
Posted on: 16-07-2024 19:00
Spa & Recreation Manager
Posted on: 11-09-2024 00:00