Email Chat Representative Remote. at Corcept Therapeutics Inc
Corcept Therapeutics Inc. is seeking a detail-oriented Email Chat Representative to provide exceptional customer support through email and chat platforms. The ideal candidate will address customer inquiries efficiently, maintain accurate records, and ensure a high level of satisfaction.
Key Responsibilities:
? Respond promptly to customer inquiries via email and chat.
? Provide accurate information regarding products, services, and policies.
? Troubleshoot customer issues and escalate complex cases to the appropriate department.
? Maintain detailed records of customer interactions in the CRM system.
? Collaborate with internal teams to improve customer support processes.
? Identify customer needs and recommend solutions or services.
? Uphold confidentiality and comply with data protection regulations.
Qualifications:
? Strong written communication skills with attention to detail.
? Experience in customer service or email/chat support preferred.
? Proficiency with CRM and email/chat software.
? Ability to handle multiple conversations simultaneously.
? Problem-solving skills and a customer-first mindset.
? Knowledge of pharmaceutical or healthcare industries is a plus.
Work Environment:
? Remote or hybrid work options may be available.
? Flexible working hours depending on customer needs.
Available shifts and compensation: We have available shifts all days of the week. Compensation is $40.00 - $80.00/hour.
Learn more about us at https://corcept.com/.
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