Customer Service Rep (Remote US)
The Full Time Temporary Customer Service Rep (Remote US) will provide information to customers in response to complaints, account questions, billing, cancelations, and other queries. This Person will also clarify customer requirements, probe for understanding, use decision-support tools and resources resolve customer issues that are non-standard/unstructured and require some clarification or... conceptual thinking.
? Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
? Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
? Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
? Maintain broad knowledge of client products and/or services
? Offer additional products and/or services as needed
? Prepare complete and accurate work including appropriately notating accounts as required
? Track, document and retrieve information in call tracking database
? Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
? Participate in activities designed to improve customer satisfaction and business performance
? High School Diploma or GED
? 1 - 3 years' experience in related field (Health Insurance, Affordable Care Act)
? Bilingual - Fluent in English and Spanish
? Strong computer navigations skills and pc knowledge
? Familiar with Microsoft Office
? Able to rotate shifts as needed
Similar Remote Jobs
Customer Service Rep (Remote US)
Posted on: 13-11-2024 04:54
Warehouse Worker - Package Handler
Posted on: 13-11-2024 04:54
Fully Remote Benefits Enrollment Specialist
Posted on: 13-11-2024 04:54
Disney work from home jobs
Posted on: 13-11-2024 04:54
Part-Time Virtual Assistant- Phoenix, AZ
Posted on: 13-11-2024 04:54
Work From Home/Entry Level-Vacation Researcher
Posted on: 13-11-2024 04:54
Lead App Sales Executive, IoT
Posted on: 13-11-2024 04:54
MovieWeb: Movies & TV Critic
Posted on: 13-11-2024 04:54
Hotel Reservationist (Work From Home)
Posted on: 13-11-2024 04:54
Independent Sales & Marketing Executive
Posted on: 13-11-2024 04:54
Client Support Advisor
Posted on: 19-09-2024 00:00
Project Manager - Contact Center (Healthcare)
Posted on: 25-08-2024 00:00
Project Manager (Northeast - Energy Sector)
Posted on: 31-01-2025 09:59
Delta Airlines Data Entry Job From Home $26/Hour - WFH
Posted on: 02-08-2024 17:49
English Teachers Needed in Exciting Madrid, Spain for ESL TEFL Jobs!
Posted on: 31-01-2025 10:01
Entry Level Fedex data entry job(Work At Home)
Posted on: 23-01-2025 00:00
Call Center Representative - (Remote)
Posted on: 16-07-2024 19:05
Intern, Flight School - Flight Operations (Spring, 2025)
Posted on: 24-01-2025 00:00
Work From Anywhere - Hotel Reservationist
Posted on: 23-11-2024 06:30
[Entry level Remote jobs] Aetna Data Entry Remote Jobs ? Apply Now
Posted on: 02-12-2024 03:11