Desktop Support Analyst - 100% Remote (3rd Shift/Night shift)
Desktop Support Analyst - 3rd Shift/Night Shift - 10PM-6AM - 100% Remote
Duration: Long Term Contract
Here's What You'll Do:
? Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.
? Provide remote support over the phone using remote desktop tools.
? Assist employees with installation, configuration, and troubleshooting of computer hardware laptops, desktops, peripherals, printers, mobile devices.
? Install and support desktop software for corporate laptops.
? Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images.
? Document and resolve all tickets in a timely manner, adhering to established SLAs.
? Interact with vendor support to resolve technical problems with hardware and/or software.
? Create and maintain internal IT knowledge base articles to document procedures.
? Create end user documentation ('How To... 'FAQ').
Requirements: ? Experience with Active Directory, Intune, Exchange, and basic network troubleshooting ? Excellent customer service, attention to detail, communication and documentation skills. ? Must be a team player and willing to work 'outside the box' to get things done as needed. ? Experience working in an IT Service Desk environment. ? Experience configuring and troubleshooting Windows & Mac laptop. ? Experience troubleshooting Microsoft Office applications and administering Office 365 accounts. ? Microsoft Teams, Apple MacBook.
Best Regards,
Vishal
- Fax
Truth Lies in Heart
Similar Remote Jobs
Desktop Support Analyst - 100% Remote (3rd Shift/Night shift)
Posted on: 29-10-2024 05:43
Beginner Level Game Tester (Immediate Start / No Experience)
Posted on: 29-10-2024 05:43
Remote Sales Rep: No Cold Calling and Trainings Provided
Posted on: 29-10-2024 05:43
Entry Level Insurance Sales Representative ? Work from Home
Posted on: 29-10-2024 05:43
Remote Office Administrator / Receptionist | Work From Home
Posted on: 29-10-2024 05:43
Remote Call Center Agent - FEMA support - WFH
Posted on: 29-10-2024 05:43
Leadership & Life Coach - Remote with Flexible Hours
Posted on: 29-10-2024 05:43
Work From Home Entry Level Remote Chat Support (Non-phone)
Posted on: 29-10-2024 05:43
Customer Service Representative - Remote - Work from Home
Posted on: 29-10-2024 05:43
Hiring Immediately: Remote Sales Consultant (Teachers encouraged to apply)
Posted on: 29-10-2024 05:43
Remote Data Entry Jobs at Amazon
Posted on: 20-01-2025 00:00
Marketing Communications Manager - Student Nutrition - Midwest -Remote
Posted on: 03-01-2025 07:36
Consultant-Talent Management
Posted on: 11-07-2024 07:46
Apple Home Advisor Jobs Join Our Customer Service Team ? Apply For Now
Posted on: 28-10-2024 09:49
Remote Delta Airlines Careers From Home(Entry Level / No Experience)
Posted on: 22-09-2024 00:00
Experienced Ecommerce Associate
Posted on: 16-07-2024 18:57
Fiverr Data Entry Jobs From Home Without Investment
Posted on: 15-09-2024 00:00
Disney Work, Jobs.Disney Careers.Com ? mysmartpros
Posted on: 19-11-2024 06:07
Mail Dispatch Associate
Posted on: 28-01-2025 06:21
Southwest Airlines Customer Service Job $26/Hour - Joining Now
Posted on: 31-01-2025 10:01