Trip Management Coordinator - Provider Relations
About us American Logistics, LLC Our approach to transportation management enables us to evolve with the changing landscape. We understand how fast our world is moving from ride-share to autonomous vehicles. Seamless integrations to our safe contracted transportation provider network, real-time geo-fencing, enabling pick-up punctuality and ensuring accountability are just a few features our proprietary applications can do for our partners. American Logistics Values Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork. The Trip Management Coordinator is responsible for ensuring the seamless execution and management of transportation services on behalf of The Company. Leveraging their trip coordination and relationship management skills, the Trip Management Coordinator will monitor and coordinate trips, manage communications and provider relations, resolve transportation issues and escalate unresolved concerns to management as necessary. Duties Include: • Control the rideshare concierge app to manage C2C transportation effectively. • Monitor trip statuses and proactively ensure providers are assigned to trips. • Confirm trip accuracy, via collaboration with the Member Experience (MES) team. • Collaborate with MES and Inventory Management (IM) teams to facilitate timely and efficient trip bookings. • Use the F1 Trip Management Dashboard to report key trip events, updates and errors, ensuring clarity and professional communication. • Address rider cancellations, no-shows and adjust changes with providers as needed. • Engage with Tier 1, 2 and 3 Transportation Providers to confirm trip details, including ETAs, pick-up statuses and post-trip follow-ups. • Resolve issues, such as rebooking trips in case of No Drivers Available (NDA) scenarios, and liaise with alternative providers when needed. • Escalate unresolved issues or challenging interactions with other departments or providers to management for timely resolution. • Document and address any provider concerns regarding trip misunderstandings or payment issues to maintain a positive working relationship. • Engage in regular communication with various internal departments and transportation providers. • Sit, talk and work at a computer for extended periods of time. • Other duties as assigned based on operational/management needs, with or without prior notice. Competencies • Strong Communication Skills. • Strong Problem Solving/Decision-Making Ability. • Strong Organizational Skills. • Strong Attention to Detail. • Ability to Work in High-Pressure Environment/Adapt to Changing Circumstances. We are excited to speak to candidates with the following: • Flexibility to work at any time of the day, including nights, weekends, and holidays. • Excellent verbal and written communication. • Proficient in using Microsoft Office (Word, Excel, PowerPoint, Outlook). • Proficient in using trip management software and applications. • Ability to work both independently and with a team. • Organized and be able to successfully meet set deadlines. • Ability to work both independently and within a team environment. • Organized and able to set and meet deadlines successfully. • High School Diploma or G.E.D. Preferred Education and Experience • Experience in transportation or logistics management. • Familiarity with provider relations and client service best practices. Job Type: Full-time Pay: From $45,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Flexible spending account • Health insurance • Life insurance • Paid time off • Vision insurance Work Location: Remote