Salesforce Administrator in Mentor, OH or Cleveland, OH
Job Title: Salesforce Administrator Location: Mentor / Cleveland, OH (100% Onsite) Type: Full Time Job Summary: The Salesforce Administrator will manage day-to-day Salesforce operations, support users, perform configuration, and ensure smooth functioning of the Salesforce platform. The role is ideal for a strong Admin with experience in Sales Cloud or Service Cloud support and user management. Key Responsibilities: • Perform daily Salesforce administration tasks including user setup, roles, profiles, permission sets. • Configure objects, fields, flows, validation rules, page layouts, record types, and reports/dashboards. • Manage data quality, data loads, and duplication audits. • Work closely with business teams to gather requirements for enhancements. • Support Service Cloud users (Cases, Console, Knowledge, Omni-Channel). • Assist in deployments, sandbox management, and testing. • Monitor platform usage, licenses, and system performance. • Provide end-user training and documentation. • Coordinate with external vendors and technical teams for break/fix and enhancements. Required Skills & Experience: • 3 6 years of Salesforce Administration experience. • Hands-on experience with configuration, flows, automation builder, and reporting. • Strong understanding of Service Cloud or Sales Cloud processes. • Experience with data tools (Data Loader, Data Import Wizard). • Good communication and stakeholder-management skills. • Salesforce Admin Certification (ADM-201) required. • Additional certifications (Advanced Admin, Platform App Builder) are a plus. Apply tot his job