Remote Online Chat Specialist (Entry Level) - Customer Support & Client Engagement Expert

Join Our Team: Be the Face of Exceptional Customer Support At Burns Iwuji in Detroit, MI, we're on a mission to deliver top-notch customer service and support through our innovative online chat solutions. As a growing business, we're seeking a highly motivated and enthusiastic individual to join our team as a Remote Online Chat Specialist (Entry Level). If you're a self-starter with a passion for delivering exceptional customer experiences, we want to hear from you! About Us Located at 330 Gratiot Ave #1521, Detroit, MI, Burns Iwuji is a dynamic team dedicated to providing outstanding support to our clients and their customers. Our ideal candidate is ambitious, reliable, and thrives in a fast-paced environment. As a Remote Online Chat Specialist, you'll be the primary point of contact for customers visiting our client's websites, providing timely and accurate assistance to their queries. Key Responsibilities Provide exceptional customer support via online chat, responding to customer inquiries, and resolving issues in real-time. Evaluate customer interactions and escalate complex issues to the Online Chat Manager when necessary. Build strong relationships with new customers to understand their needs and preferences. Respond to customer questions, requests, and problems accurately, concisely, and professionally. Promote interest in client products and services, staying up-to-date on their offerings and features. Maintain a positive and professional image, consistently achieving established standards of the position. Provide administrative support to the customer service team, assisting with overflow work and other duties as needed. Essential Qualifications To succeed in this role, you'll need: A strong work ethic, with the ability to work independently and as part of a larger team-oriented environment. Excellent PC keyboarding and internet skills, with the ability to navigate through various software applications. Strong communication and interpersonal skills, both written and verbal. An upbeat, positive attitude and professional demeanor, with a client-facing role experience. Proficient written and verbal communication skills in English. Basic technical skills, including the ability to navigate through smartphone and computer applications. Preferred Qualifications While not mandatory, the following skills and experience will give you a competitive edge: Ability to compose professional emails and communicate effectively via digital channels. Previous experience in a customer-facing role, with a proven track record of delivering exceptional customer support. Familiarity with online chat software and customer relationship management (CRM) tools. What We Offer At Burns Iwuji, we're committed to providing a comprehensive benefits package that supports your well-being and career growth. Our perks include: Company equity program Medical, dental, life, and vision insurance Unlimited paid time off Paid family leave Short-term disability 401k plan Reimbursement for education and professional development Employee assistance program Career Growth Opportunities As a Remote Online Chat Specialist, you'll have the opportunity to develop your skills and expertise in customer support and client engagement. With our comprehensive training program and ongoing support, you'll be equipped to excel in your role and advance your career within our organization. Work Environment This is a remote position, allowing you to work from the comfort of your own home. We're looking for individuals who are self-motivated, disciplined, and able to manage their time effectively. Compensation We offer a competitive hourly rate of $24.00 - $34.00/hour, depending on your experience and qualifications. Available Shifts We have available shifts on all days of the week, providing flexibility and work-life balance. Why Join Us? At Burns Iwuji, we're passionate about delivering exceptional customer experiences and supporting our clients' success. As a Remote Online Chat Specialist, you'll be an integral part of our team, working closely with our Online Chat Manager and customer service team to drive outstanding results. If you're a motivated and enthusiastic individual with a passion for customer support, we encourage you to apply for this exciting opportunity. To learn more about Burns Iwuji and our company culture, visit our website at . Ready to Apply? If you're ready to join our team and take your customer support career to the next level, we want to hear from you! By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Don't miss this opportunity to be part of our dynamic team and contribute to delivering exceptional customer experiences. Apply now and let's get started! Apply for this job