[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. CVS Health is a leading health solutions company dedicated to transforming healthcare. The Customer Service Representative will be responsible for providing compassionate support to customers regarding their benefits and claims, ensuring a high level of customer satisfaction through effective communication and problem-solving. Responsibilities Actively listen and be an advocate for customers, understand their needs and provide guidance and support Resolve customer inquiries and issues efficiently while documenting all interactions Educate customers about available resources and assist them in navigating their options Anticipate customer needs and provide proactive solutions to enhance satisfaction Collaborate with team members and other departments to address service issues and improve outcomes Document all customer correspondence and maintain confidential records of patient information Follow policies, procedures, and the CVS/Aetna Code of Conduct Skills 6+ months of customer service experience Basic computer skills Must live in Mountain, Central or Eastern Time Zone High-speed internet access with adherence to workplace model and potential telework agreements Willingness to work specific hours, with flexibility 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role 1+ years of claims, provider, dental, medical or other related healthcare experience Microsoft office experience preferred Benefits Affordable medical plan options 401(k) plan (including matching company contributions) Employee stock purchase plan No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching Paid time off Flexible work schedules Family leave Dependent care resources Colleague assistance programs Tuition assistance Retiree medical access Company Overview CVS Health is a health solutions company that provides an integrated healthcare services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode Island, USA, with a workforce of 10001+ employees. Its website is