[Remote] Client Success Manager

Note: The job is a remote job and is open to candidates in USA. 360 Privacy is a company focused on providing high-quality client experiences. They are seeking a Client Success Manager to support Account Managers in ensuring clients receive proactive support and effective service delivery. Responsibilities Help Account Managers by ensuring timely responses and follow-through on client requests and issues. Support account teams by managing inbound client needs and helping maintain service continuity Support onboarding, renewals, and ongoing account activities by coordinating tasks, tracking deliverables, creating decks, doing research, and ensuring processes are followed consistently across accounts Assist with client communications including updates, follow-ups, and documentation. Ensure clients feel informed and supported Surface client feedback, risks, and trends to Account Managers and Senior Account Managers. Help escalate issues appropriately and track resolution through completion Work closely with Account Managers, Senior Account Managers, and cross-functional teams to support client outcomes and ensure smooth service delivery Help Account Managers accurate account notes, client health indicators, and activity tracking in CRM systems. Provide insights and support reporting needs for account planning and reviews Skills 1 to 2 years of experience in a Client Success Manager role or a related client-facing position Strong communication and relationship-building skills Highly organized with excellent attention to detail and follow-through Comfortable working collaboratively in a remote environment Interest in privacy, security, or intelligence-related services Experience working with CRM tools or client reporting systems Company Overview 360 Privacy offers digital protection services. It was founded in 2019, and is headquartered in Nashville, Tennessee, USA, with a workforce of 51-200 employees. Its website is