Product Management Associate - Customer Engagement Platforms

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will collaborate with the team to build, develop, or design functionality for digital products, as well as participate in the implementation, enhancement, or maintenance of existing products. THE IMPACT YOU WILL MAKE You will play a key role in optimizing our Salesforce platform, as well as other key technology products supporting Fannie Mae’s Single-Family business. The Single-Family Market Engagement – Product Management – Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Consultative Requirements Gathering: Move beyond simple "order taking" by working with stakeholders to uncover root problems, challenge assumptions, and recommend solutions that align with long-term strategy. Agile Execution & Collaboration: Act as a junior product manager within a cross-functional Scrum team; work daily with software engineers to unblock issues and ensure shared understanding of goals. Change Management & Adoption: Recognize that technology is only as good as its usage. You will support change management efforts by creating training materials and acting as a champion for the platform to ensure smooth user adoption. User Stories & Backlog: Translate business needs into high-quality User Stories and Acceptance Criteria in Jira, ensuring technical teams have clear direction. Data Analysis: Analyze usage data and user feedback to identify trends, bugs, or opportunities for platform improvement. Testing & QA: Coordinate User Acceptance Testing (UAT), ensuring business users feel supported and heard during the validation phase. THE EXPERIENCE YOU BRING TO THE TEAM Desired Experiences: Bachelor’s Degree or Equivalent 0–2 years of experience in business analysis, product support, or a related internship. Basic understanding of Agile/Scrum methodologies (sprints, stand-ups, retro). Strong proficiency in the suite of Microsoft products, such as PowerPoint, Excel. Exceptional emotional intelligence and interpersonal skills; ability to build trust with stakeholders and work effectively within a diverse team. Experience using product management tools like Jira or Confluence. Familiarity with major CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot). Previous internship or coursework related to digital product design and development. Experience with Organizational Change Management (OCM). Single-Family Market Engagement - Product Management - Associate Salary Target: $83,000-$108,000 a year Qualifications Education: Bachelor's Level Degree (Required) The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form. The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here. Requisition compensation: 83000 to 108000 Tackle America’s biggest housing challenges using the latest technology and AI, while collaborating with experts in their fields. Join our energizing environment—you’re invited to apply. Join our talent community to be the first to hear about happenings at Fannie Mae and share your experience to hear about potential job opportunities for you. As a Fortune 25 company, Fannie Mae expands access to housing across America. Powered by the latest tech and AI, our innovative products and services drive the mortgage industry forward. We believe that prioritizing our people’s growth and success is essential to achieving our business goals and fulfilling our purpose. Apply tot his job