partner resources specialist (US-Remote)
About the position Responsibilities • Gather relevant information about reported partner issues to assess case priority and support appropriate Partner Relations experts. • Support the investigation process by researching relevant components and locating necessary documents for sound resolutions. • Serve as a liaison for cross-functional teams to streamline practices and promote standardization around partner resources. • Contribute to process improvements through the creation and revision of Partner Relations-related templates, SOPs, reports, and presentations. • Support the implementation of Partner Relations programs, processes, and initiatives. • Track Partner Relations investigation activity, conduct research, and prepare reports. • Participate in other project work as assigned. Requirements • 2 years of experience in Human Resources systems and administration. • 2 years of experience working in a customer service environment. • Intermediate skills using Outlook and MS Office applications. • Proven strengths in detail orientation, planning, and prioritizing. • Ability to communicate clearly and concisely, both orally and in writing. • Experience in resourcefulness and research competence. Nice-to-haves • Proven ability to quickly establish effective working relationships, including by phone or electronic communications. Benefits • Medical, dental, and vision insurance coverage. • Basic and supplemental life insurance. • Short-term and long-term disability insurance. • Paid parental leave. • Family expansion reimbursement. • Paid vacation from date of hire. • Sick time accrued at 1 hour for every 25 hours worked. • Eight paid holidays and two personal days per year. • 401(k) retirement plan with employer match. • Discounted company stock program (S.I.P.). • Starbucks equity program (Bean Stock). • Incentivized emergency savings and financial well-being tools. • 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program. • Student loan management resources and access to other educational opportunities. • Backup care and DACA reimbursement.