New Patient Center Liaison, Bilingual

Job Description: • Accept in-bound calls, chats, and inquiry forms and ensure optimal patient service • Answer inquiries and schedule medical appointments for people who are considering fertility treatment • Screen inquiries appropriately to help create satisfied new patients • Maintain high level of best-in-class customer experience/professionalism with a wide range of customers • Assist prospective patients in empathetic, efficient manner • Accurately maintain customer database • Coordinate with all Shady Grove Fertility offices and supervisors to ensure seamless transition of prospective patients and the highest level of patient satisfaction • Track and follow up with prospective patients to meet a wide range of patient needs • Make recommendations for process improvement and suggest opportunities to increase new patient opportunities. Requirements: • Ability to provide exceptional customer service with at least 2 years of call center, healthcare front office, or patient scheduling experience • Ability to build relationships and communicate information in an effective and empathetic manner • Ability to work independently as well as collaborate within and across departments • Ability to multitask and stay organized • Ability to navigate through multiple software interfaces with speed and accuracy • Bachelor's degree preferred • Bilingual in Spanish a plus Benefits: • Competitive pay + bonus • Comprehensive paid training • Medical, dental, vision, and 401(k) matching • Generous paid time off and holidays • Earned telework incentives • Tuition assistance Apply tot his job