Customer Service Representative 6-E8

Remote, USA Full-time Posted 2025-03-15

This position serves as the primary customer contact in a service center environment utilizing knowledge base and case management tools to assist customers. This employee interacts with taxpayers/debtors and their authorized representatives via the telephone and written correspondence, including handling escalated inquiries from customers to the contracted private collection agencies. In... accordance with established service center standards, this position provides assistance regarding the resolution of delinquent tax and state agency debts and the collection process. This position utilizes knowledge base information from the Michigan Accounts Receivable Collection System (MARCS) to answer customer inquiries regarding departmental policies, procedures, and some points of law. This employee also utilizes the State Treasury Accounts Receivable (STAR) system to update and retrieve account information regarding delinquent tax and state agency debt accounts. Further, this employee processes work queues and exception reports generated from MARCS and STAR.
Education
Educational level typically acquired through completion of high school.
Experience
One year of experience responding to customer inquiries and resolving problems.
Job Type: Full-time

Pay: $20.26 - $27.91 per hour

Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Flexible schedule
? Health insurance
? On-the-job training
? Paid time off
? Parental leave
? Professional development assistance
? Vision insurance
? Work from home

Experience level:
? 1 year

Shift:
? Day shift

Weekly day range:
? Monday to Friday

Work setting:
? Remote

Application Question(s):
? Have you completed a full application on our website at: https://www.governmentjobs.com/careers/michigan/jobs/4398332/customer-service-representative-6-e8?department[0]=Treasury&sort=PostingDate%7CDescending&pagetype=jobOpportunitiesJobs

Work Location: Remote

Apply Job!

Similar Remote Jobs

Customer Service Representative 6-E8

Posted on: 16-07-2024 18:40

Teleperformance Work from Home Jobs

Posted on: 16-07-2024 18:40

Remote Licensed Insurance Representative

Posted on: 16-07-2024 18:40

Remote Jobs Available Now

Posted on: 22-10-2024 05:25

Director, Salesforce Customer Experience

Posted on: 22-11-2024 05:35

Material Handler - 1st Shift

Posted on: 16-07-2024 18:43

Retail Sales Consultant (JEFFERSON)

Posted on: 22-09-2024 00:00

Full Stack Software Engineer, AI

Posted on: 20-08-2024 00:00

Work From Home-Social Media Strategist

Posted on: 28-11-2024 04:54