Online Chat Specialist
Our growing business is looking for skilled problem solvers to join our team as an Online Chat Specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.
The Online chat specialist reports to the Online Chat Manager... and will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our client's websites via (Online chat software) and will be expected to provide exceptional customer support in real time. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
This position is also a remote position in which you will be working from home.
Responsibilities:
Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
Create relationships with new customers to better understand and achieve their needs
Respond to customer questions, inquiries, requests, and problems accurately
Promotes interest in client products and services
Continually portray and project a positive and professional image
Provide administrative support to the customer service team
May assist with overflow work and other duties as needed
Qualifications:
Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment
PC keyboarding and internet experience needed
Strong communication and interpersonal skills- including written and verbal
Upbeat positive attitude and professional demeanor
Articulate and well-accustomed to a client-facing role
The ability to compose professional emails is a plus
Proficient written and verbal communication skills in English;
Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality.
PI251423916
Similar Remote Jobs
Online Chat Specialist
Posted on: 15-10-2024 08:31
Freelance Headhunter (Remote)
Posted on: 15-10-2024 08:31
Remote Chat Agent
Posted on: 15-10-2024 08:31
Hardware Engineering Internships
Posted on: 15-10-2024 08:31
Data entry coordinator
Posted on: 15-10-2024 08:31
Environmental Wastewater Specialist
Posted on: 15-10-2024 08:31
Data Entry Operator/Specialist
Posted on: 15-10-2024 08:31
Telemarketing Agents Part-Time
Posted on: 15-10-2024 08:31
Online Text Processor
Posted on: 15-10-2024 08:31
Live Chat Agent
Posted on: 15-10-2024 08:31
Educational Consultant / Coach - remote
Posted on: 02-02-2025 00:00
Data Entry Assistant
Posted on: 09-11-2024 04:39
Patient Care Advocate - Remote (Michigan)
Posted on: 16-07-2024 19:06
Remote Opportunities in NYC
Posted on: 02-09-2024 00:00
Remote Data Entry Clerk / Typist
Posted on: 19-11-2024 06:07
Amazon Call Center Opportunities ? Remote Positions Available
Posted on: 18-02-2025 03:59
Customer Support Specialist - US Remote
Posted on: 17-12-2024 18:02
Completing Online Offers
Posted on: 05-10-2024 00:00
Onboarding Administrator (Fully Remote)
Posted on: 04-02-2025 19:18
Work from Home Product Tester (App Review Specialist)
Posted on: 03-08-2024 00:00