Work from Home Customer Service Representative
Job Description
Work from Home Customer Service Representative...
Job Summary
Primary Duties & Responsibilities
The Customer Service Representative?s (CSR) role is to provide superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems. Through training, CSR?s focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc..). The Customer Service Representatives acts on behalf of Globe Life Inc. as a first tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as needed basis.
? Monday to Friday schedules, no weekend phone schedules.
? Site closed-Thanksgiving and Christmas
Daily Duties
Primary Duties & Responsibilities
? Assist with daily call volume (service level takes priority)
? Provide accurate resolutions to customer inquiries in a professional and courteous manner
? Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
? Meet Quality Assurance Requirements and other key performance metrics.
? All other duties as assigned
Similar Remote Jobs
Work from Home Customer Service Representative
Posted on: 07-10-2024 00:00
Work From Home Customer Service Assistant
Posted on: 07-10-2024 00:00
Recruiter, Talent Aquisition Remote - US
Posted on: 07-10-2024 00:00
Remote Sales Representative ? indeed jobs
Posted on: 07-10-2024 00:00
CT Technologist, Part-time Benefited, Variable Shifts
Posted on: 07-10-2024 00:00
Booking Agent - Work From Home
Posted on: 07-10-2024 00:00
Direct Hire Legal Recruiter | Remote
Posted on: 07-10-2024 00:00
Brokerage Admin Assistant III at UPS
Posted on: 07-10-2024 00:00
Remote Scheduling Assistant - Entry Level
Posted on: 07-10-2024 00:00
Full & Part Time Travel Consultants
Posted on: 07-10-2024 00:00
Insurance Customer Service Representative (Work from Home)
Posted on: 22-11-2024 05:34
Xfinity Highspeed Internet & Mobile Direct Sales
Posted on: 04-02-2025 19:20
Consultant-Talent Management
Posted on: 16-07-2024 19:06
Walmart Customer Care (Remote Job Work From Home) ? Get Started
Posted on: 30-09-2024 00:00
Billing Representative - National Remote
Posted on: 31-07-2024 19:12
Work On Your Terms | Hiring Part Time, New York Licensed Radiologists
Posted on: 05-01-2025 17:59
Entry-Level Remote Chat Jobs - $25-$35/hr | Immediate Start
Posted on: 26-08-2024 00:00
Entry Level CDL-A Truck Driver
Posted on: 11-12-2024 17:45
Sales Account Executive - Remote
Posted on: 09-08-2024 00:00
Virtual Customer Care Manager II
Posted on: 31-01-2025 09:59