Work from Home Customer Service Representative
Job Description
Work from Home Customer Service Representative...
Job Summary
Primary Duties & Responsibilities
The Customer Service Representative?s (CSR) role is to provide superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems. Through training, CSR?s focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc..). The Customer Service Representatives acts on behalf of Globe Life Inc. as a first tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as needed basis.
? Monday to Friday schedules, no weekend phone schedules.
? Site closed-Thanksgiving and Christmas
Daily Duties
Primary Duties & Responsibilities
? Assist with daily call volume (service level takes priority)
? Provide accurate resolutions to customer inquiries in a professional and courteous manner
? Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
? Meet Quality Assurance Requirements and other key performance metrics.
? All other duties as assigned
Similar Remote Jobs
Work from Home Customer Service Representative
Posted on: 07-10-2024 00:00
Work From Home Customer Service Assistant
Posted on: 07-10-2024 00:00
Recruiter, Talent Aquisition Remote - US
Posted on: 07-10-2024 00:00
Remote Sales Representative ? indeed jobs
Posted on: 07-10-2024 00:00
CT Technologist, Part-time Benefited, Variable Shifts
Posted on: 07-10-2024 00:00
Booking Agent - Work From Home
Posted on: 07-10-2024 00:00
Direct Hire Legal Recruiter | Remote
Posted on: 07-10-2024 00:00
Brokerage Admin Assistant III at UPS
Posted on: 07-10-2024 00:00
Remote Scheduling Assistant - Entry Level
Posted on: 07-10-2024 00:00
Full & Part Time Travel Consultants
Posted on: 07-10-2024 00:00
Aetna Work From Home Nurse Jobs, Remote Jobs That Pay $30 An Hour
Posted on: 03-09-2024 00:00
Virtual Data Entry Clerk - Typist / Full-time (Remote)
Posted on: 23-01-2025 00:00
Remote Customer Service Agent at Delta Airlines
Posted on: 02-08-2024 17:49
PRINCIPAL RESEARCH SOFTWARE ENGINEER, GAMING AI
Posted on: 22-08-2024 00:00
Jimmy John?s Delivery Driver – Delaware
Posted on: 12-09-2024 00:00
Remote Call Center Customer Service Representative
Posted on: 14-10-2024 04:22
Customer Service Member Services- (Remote West Coast)
Posted on: 02-01-2025 03:58
Transcriptionist
Posted on: 02-08-2024 17:49
Apple At Home Advisor Jobs
Posted on: 24-01-2025 04:50
Looking for Phone/Live Chat/Email Remote Based Customer Service Agents
Posted on: 23-10-2024 04:43