Customer Service Associate

Remote, USA Full-time Posted 2025-03-14

Customer Service Associate Responsibilities: ? Attending training sessions to grow knowledge of products and to develop customer service skills. ? Resolving phone, walk-in, mail, fax, and email customer inquiries... ? Processing and logging incoming calls into the CRM system. ? Identifying customer needs. ? Forwarding and escalating inquiries to relevant individuals and departments. ? Contacting customers to give them accurate feedback on the progress of their inquiries. ? Providing outstanding customer service. ? Updating customer information as required. ? Maintaining confidentiality of information. ? Performing other duties as the need arises.

Customer Service Associate Requirements: ? High school diploma, GED, or suitable equivalent. ? 1+ years of customer service experience, preferably in a related field. ? Successful completion of provided training. ? Proficient computer skills. ? Experience with CRM preferred. ? Proficient with MS Office suites. ? Excellent phone etiquette. ? Outstanding communication skills, both verbal and written. ? Strong people skills. ? Ability to sit at a desk for extended periods.

Company Description:

KPMG International Limited is an Anglo-Dutch multinational professional services network, and one of the Big Four accounting organizations

Apply Job!

Similar Remote Jobs

Customer Service Associate

Posted on: 03-10-2024 00:00

Customer Service Rep

Posted on: 03-10-2024 00:00

Non-Conforming Loan Underwriter

Posted on: 03-10-2024 00:00

DATA ENTRY COORDINATOR

Posted on: 03-10-2024 00:00

Retail Payment Clerk

Posted on: 03-10-2024 00:00

Remote Sales Consultants

Posted on: 03-10-2024 00:00

Investor Relations Associate

Posted on: 03-10-2024 00:00

Market Research Interviewer

Posted on: 03-10-2024 00:00

Transcriptionist - Nights

Posted on: 03-10-2024 00:00

Transcription Services Expert

Posted on: 03-10-2024 00:00

Remote Travel Associate - Entry Level

Posted on: 31-01-2025 09:59

Needed Amazon Data Entry Specialist-Remote

Posted on: 07-09-2024 00:00

Amazon Work from Home Data Entry Jobs in US

Posted on: 18-02-2025 03:59

Multimedia Content Creator

Posted on: 13-12-2024 17:48