Call Center Manager / Live Chat Support - US REMOTE
We are looking for an experienced and dynamic Call Center Manager / Live Chat Support specialist to oversee our customer service operations remotely. In this role, you will be responsible for managing a team of customer service representatives while ensuring high levels of customer satisfaction through effective communication and problem resolution. You will implement strategies to improve call handling efficiency, oversee live chat interactions, and develop training programs for the team. An ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. If you thrive in a fast-paced environment and have a proven track record in managing customer support teams, we want to hear from you!
Responsibilities
? Supervise and manage the daily operations of the call center and live chat support team.
? Ensure team members are trained to provide outstanding customer service and resolve inquiries effectively.
? Develop and implement operational... strategies to improve efficiency and response times.
? Monitor call center metrics and analyze performance to enhance service delivery.
? Handle escalated customer complaints and feedback with professionalism and empathy.
? Prepare regular reports on team performance and customer satisfaction.
? Foster a positive team culture that prioritizes collaboration and high morale.
? Bachelor's degree in Business Administration, Communications, or a related field.
? Proven experience as a Call Center Manager or in a similar leadership role.
? Strong understanding of call center operations and customer support best practices.
? Excellent communication, interpersonal, and leadership skills.
? Ability to analyze metrics and utilize data to drive performance improvements.
? Experience with CRM software and call center technology.
? Strong problem-solving abilities and adaptability.
? Previous experience in an educational environment is a plus.
? 3+ years savings/checkings account is a MUST
Similar Remote Jobs
Call Center Manager / Live Chat Support - US REMOTE
Posted on: 30-09-2024 00:00
T-Mobile Remote Customer Service Representative - Work From Home Jobs
Posted on: 30-09-2024 00:00
Online Amazon Chat Support Jobs No Experience (REMOTE) - Part-Time
Posted on: 30-09-2024 00:00
TikTok Virtual Assistant Remote Job ? Work From Home Job
Posted on: 30-09-2024 00:00
Work From Home Delta Airlines Customer Services Jobs for Teens
Posted on: 30-09-2024 00:00
Remote Sales Positions: Work Where You Want, When You Want
Posted on: 30-09-2024 00:00
Remote Jobs No Experience UK: Entry-Level Opportunities for Remote Work
Posted on: 30-09-2024 00:00
Entry-Level Amazon Data Entry Jobs ? No Experience Needed (Part-Time)
Posted on: 30-09-2024 00:00
Remote Customer Service Agent - Part-Time Research Participant (Hiring Immediately)
Posted on: 30-09-2024 00:00
Data Entry Career Job At Delta Airlines ? Hiring Now
Posted on: 30-09-2024 00:00
Lead Researcher - (Russian and Ukrainian Speaking)
Posted on: 19-08-2024 00:00
Data Entry Clerk / Administrative Assistant - Work From Home Remote Online
Posted on: 13-12-2024 17:47
Tax Manager (Remote in US)
Posted on: 30-12-2024 06:50
Social Freelancer, Weekends
Posted on: 10-12-2024 18:33
Customer Care Representative, Remote Customer Care - Amazon Pharmacy
Posted on: 02-08-2024 17:49
Delta Airlines Flight Attendant Full-Time No Experience Required Paid Training
Posted on: 12-09-2024 00:00
Strategic Project Manager
Posted on: 22-09-2024 00:00
Sales Representative - Remote, Flexible Schedule, Expert Guidance, High Earning Potential
Posted on: 03-12-2024 06:01
Cleaning Service Provider
Posted on: 09-12-2024 18:32
Amazon Remote Data Entry Jobs - Entry Level/No Experience
Posted on: 14-11-2024 08:02