Quality Leader - Operations
Description:
Company Overview: Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions
? We are seeking a talented and experienced Quality Leader to join our operations team
? Reporting to the VP of Patient Experience, you will be responsible for overseeing and managing quality assurance functions of our internal pharmacy, fulfillment partners, and patient & provider advocacy teams
? This role involves developing and implementing quality management systems and driving continuous improvement to enhance patient experience and service excellence
? Prepare and present regular quality reports to senior management, highlighting key performance indicators, quality metrics, and improvement initiatives.
Requirements:
7-10 years of experience in quality management in a pharmacy or healthcare setting (Preferred)
? Proven track... record of leading successful quality improvement initiatives
? Strong analytical, problem solving, and decision making skills
? In-depth knowledge of pharmacy processing, quality assurance principles, and customer service best practices
? Ability to work and communicate with cross-functional teams in order to resolve errors and issues
? Willingness to learn and understand operational workflows in order to quickly determine root cause
? Team player who wants to help build up others
? Certification in quality management (six sigma, Lean, ASQ) (Preferred)
Benefits:
Ground floor opportunity with one of the fastest-growing startups in health-tech
? Fully remote working environment
? Competitive compensation (commensurate with experience)
? Full benefits (medical, dental, vision)
? 401(k) contribution opportunity
Similar Remote Jobs
Quality Leader - Operations
Posted on: 29-09-2024 00:00
Online Customer Service Specialist
Posted on: 29-09-2024 00:00
Scheduling Coordinator/Entry Level (Remote)
Posted on: 29-09-2024 00:00
Paralegal - Hybrid Remote
Posted on: 29-09-2024 00:00
Remote Insurance Claims Collector
Posted on: 29-09-2024 00:00
Social Worker - Remote
Posted on: 29-09-2024 00:00
Sales Professional-Remote Position-Flexible Hours
Posted on: 29-09-2024 00:00
Product Reviewer for AndroidPolice.com
Posted on: 29-09-2024 00:00
Outbound Customer Service Representative
Posted on: 29-09-2024 00:00
Google Customer Success Specialist
Posted on: 29-09-2024 00:00
Contact Center Chat Representative - Remote (Baton Rouge, LA)
Posted on: 30-10-2024 05:36
Production Operations Coordinator, Experiences (contract)
Posted on: 21-02-2025 00:00
(Part Time) Southwest Airlines At Home Remote Jobs
Posted on: 20-01-2025 00:00
Telecommute Medical Transcriptionist Houston, TX
Posted on: 13-09-2024 00:00
Remote Virtual Special Education Teacher Needed | WFH
Posted on: 13-12-2024 17:48
Remote Special Education Teacher Positions in Illinois
Posted on: 07-09-2024 00:00
Customer Support Representative / Contact Center Agent (Remote)
Posted on: 02-01-2025 03:59
Part-Time Remote Clinical Data Abstractor - GWTG - Coronary Artery Disease
Posted on: 20-11-2024 13:46
Remote Call Center Representative
Posted on: 10-12-2024 18:33
Amazon Remote Chat Agent ? $25-$35/hr | Full-Time | Work from Home
Posted on: 13-09-2024 00:00