Insurance Services Property and Casualty Supervisor - US Based Remote
Job Summary
As the Service Supervisor for Anywhere Insurance Agency, you will be responsible for overseeing day-to-day insurance service team, ensuring our customers receive timely and accurate service responses. You will be responsible to ensure seamless workflows and efficient processes. Your role will involve serving as the primary point of contact for the service employees and as an... escalation point for our customers to ensure the agency retains 90%+ of our customers.
Job Responsibilities: ? Team Management ? Oversight of a team of individuals providing coaching, mentoring, and ensuring all deliverables are executed timely and accurately. ? Manage interview, hiring, time off, and reviews of team to ensure the agency has the top performing talent. ? Prepare weekly, monthly, and quarterly presentations related to the state of the agency, service and financial metrics, and insurance market conditions ? Ensure teams daily, weekly, and monthly tasks are completed timely and that customers receive the highest quality service. ? Communicate insurance industry, agency, carrier changes, and metrics to team on a regular basis. ? Manage staffing to ensure support is available for customers during hours of operation and call queues are within service standards ? Customer Experience ? Analyze trends, advise executive leadership using data insights on customer experience trends and areas of opportunities to improve the customer experience and optimize customer retention to 90%. ? Serve as a valuable resource for leadership, production, and service staff by developing and enhancing workflows to optimize customer service, efficiency, and automation within the agency.
Other responsibilities Participate in special projects, and handle additional duties as assigned. ? Qualifications: ? Comprehensive knowledge and understanding of state specific laws, regulation, codes and standards that affect property and casualty insurance. ? 5+ years? experience managing a team of 5-15 employees ? Experience with analyzing data and using reporting to manage service operations ? Experience with AMS 360 and Salesforce software is a plus ? Must have a keen eye for detail ? Must demonstrate a professional, articulate and self-motivated demeanor with strong organizational and communication skills ? Must be able to effectively interact with all levels of employees, management and customers and use sound judgment to prioritize multiple assignments ? Must be proficient in Microsoft Suite ? Ability to work independently and as part of a team
Similar Remote Jobs
Insurance Services Property and Casualty Supervisor - US Based Remote
Posted on: 27-09-2024 00:00
Police Officer - Toledo Hospital - Part Time - Variable
Posted on: 27-09-2024 00:00
Delta Airlines Data Entry Jobs ? (Part Time Remote Jobs)
Posted on: 27-09-2024 00:00
(Work From Home) Apple Data Entry Jobs No Experience -Part-Time
Posted on: 27-09-2024 00:00
Delta Airlines Remote Jobs No Experience (Entry Level, Full Time).Inc
Posted on: 27-09-2024 00:00
Disney Remote Jobs (Data Entry Customer Care) ? Hiring Now
Posted on: 27-09-2024 00:00
Social Media and Customer Service Associate ( Tesla Remote Jobs)
Posted on: 27-09-2024 00:00
Health Unit Coordinator / CNA - PACU (.9 FTE, Day/Evening)
Posted on: 27-09-2024 00:00
Remote Live Chat Support ? No Degree Required ? $25-$35/hr
Posted on: 27-09-2024 00:00
Donation Coordinator 2 - Night Shift Position (7pm - 7am)
Posted on: 27-09-2024 00:00
Pharmacy Call Center Representative
Posted on: 05-08-2024 00:00
Associate Customer Service Representative (Remote) ? 1st Shift ? Starting rate $17.23/hr
Posted on: 22-11-2024 05:34
Non-Paid Internship for Product Owner
Posted on: 13-11-2024 04:54
Telehealth Registered Nurse - Night Shift - NCL and MA State License
Posted on: 24-01-2025 00:00
Health Information Technician I - Transcription
Posted on: 03-02-2025 00:00
Virtual Project Manager 15 Hours per Week (IC-CL)
Posted on: 02-02-2025 00:00
Virtual Trip Planning Agent
Posted on: 07-10-2024 00:00
Med Assistance Pharmacy Tech II REMOTE
Posted on: 24-01-2025 04:49
Part time & Full Time Remote Sales with Daily Training provided
Posted on: 16-11-2024 00:00
Virtual English Instructor
Posted on: 24-01-2025 04:51