IT Service Manager
Remote, USA
Full-time
Posted 2025-03-15
Title: IT Service Manager (remote) Location: Miami, FL(Remote... Earliest Start Date: ASAP Type: Full-time direct employment Must-have skills: 5+ y of exp in IT Service Management (ITSM); 5+ of exp managing an ITSM-managed service provider (MSP); 5+ y of exp with ServiceNow; Information Technology Infrastructure Library (ITIL) ; cruise exp, SNOW Admin, Zero Trust solutions, Cloud networking technologies, Cloud Operations knowledge with automation Requirements: ? Experience in IT Service Management with a focus on managing an ITSM-managed service provider (5+ years); ? Experience with ServiceNow ITSM (5+ years); ? Experience implementing ITSM processes and standards; ? Experience with Information Technology Infrastructure Library (ITIL) and processes; ? Experience with network foundation and deploying Zero Trust solutions; ? Configuration/management experience with Cloud networking technologies; ? Experience with Cloud Operations with automation; ? Bachelor?s degree in computer science / systems engineering. Preferred: ? Experience with SNOW Admin. Responsibilities include but are not limited to the following: ? Manage and oversee our ITSM-managed service provider to ensure the delivery of quality services according to agreed-upon service levels; ? Provide strategic direction and oversight for the design, development, operation, and support of ITSM processes that are aligned with business strategy. Manage and oversee our ITSM-managed service provider to ensure the delivery of quality services according to agreed-upon service levels; ? Implement and manage the ITSM ServiceNow platform enhancements and new requirements; ? Collaborate with other departments to identify and prioritize IT service management requirements and develop effective service delivery strategies; ? Develop and implement IT service standards and policies to promote efficiency and effectiveness; ? Implement a continuous improvement program for IT service management delivery; ? Orchestrate and automate cloud-based platforms throughout the company; ? Handle incident management, problem management, and change management activities; ? Maintain relationships with key stakeholders to ensure IT services align with their needs; ? Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Job Type: Full-time Pay: Up to $120,000.00 per year Experience level: ? 10 years ? 11+ years Schedule: ? 8 hour shift
Work Location: Remote
Similar Remote Jobs
IT Service Manager
Posted on: 16-07-2024 18:37
Licensed Transaction Coordinator
Posted on: 16-07-2024 18:37
Role: SAP Business Analyst
Posted on: 16-07-2024 18:37
Google Docs Remote Careers, Google Docs Data Entry Jobs
Posted on: 16-07-2024 18:37
YETI Remote Careers, YETI Data Entry Jobs
Posted on: 16-07-2024 18:37
ArcBest Remote Careers, ArcBest Data Entry Jobs
Posted on: 16-07-2024 18:37
CHS Remote Careers, CHS Data Entry Jobs
Posted on: 16-07-2024 18:37
AMN Remote Careers, AMN Data Entry Jobs
Posted on: 16-07-2024 18:37
Google Remote Jobs ( Data Entry/Clerk )
Posted on: 16-07-2024 18:37
Tesla Data Entry Jobs From Home ||Remote|| - (Data Analyst)
Posted on: 16-07-2024 18:37
United Airlines Remote Jobs Part Time (Remote Careers $37/Hour) ?...
Posted on: 16-07-2024 18:35
Crew Team Member
Posted on: 11-01-2025 15:33
Customer Service Representative (Work From Home / Office)
Posted on: 07-12-2024 04:21
Data Entry Clerk Work From Home - Part Time Focus Group Panelists (Up To $750/Week)
Posted on: 07-09-2024 00:00
Prior Authorization Representative - (Fully Remote)
Posted on: 29-08-2024 00:00
Learning and Development Manager
Posted on: 31-01-2025 09:58
Delta Virtual Jobs ? High Paying Remote Roles
Posted on: 10-09-2024 00:00
Call Center Agent - Fully Remote
Posted on: 26-11-2024 06:19
Sales and Customer Support Representative for Handyman Service
Posted on: 15-12-2024 15:02
Data Entry Specialist (Remote - Part Time) at Netflix - apply Now
Posted on: 14-08-2024 00:00