Customer Success Manager - Digital
Description:
? Manage all post-sales activities for Vercel?s Digital Success customers through touch points that require product knowledge, planning, project management, and the ability to quickly build rapport.
? Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives.
? Leverage high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses.
? Develop, test, and iterate on scaled playbooks and engagement strategies.
? Analyze customer data to create and execute engagement strategies within your customer portfolio.
? Proactively identify and flag churn risk and work proactively with other account team members to mitigate.
? Partner with Account Executives, Customer Success Engineers, and Technical Consultants to provide effective customer engagements.
? Advocate for the customer by identifying customer trends and providing internal... feedback on how Vercel can better serve our customers.
Requirements: ? 1-2 years CSM or Customer Specialist experience in high-growth SaaS industry preferred. ? Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js. ? Significant level of comfort interacting with a high volume of customers across a variety of mediums (phone, email, webinars). ? Strong initiative and positive attitude. ? Strong communication and writing skills. ? Strong collaboration mindset and capabilities. ? Comfortable with asynchronous work. ? Can navigate through ambiguity as we continue to build and refine the digital customer success segment.
Benefits:
? Great compensation package and stock options.
? Inclusive Healthcare Package.
? Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
? Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
? Remote Friendly - Work with teammates from different time zones across the globe.
? We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed
Similar Remote Jobs
Customer Success Manager - Digital
Posted on: 26-09-2024 00:00
IT Chat Specialist (CDW) (Remote)
Posted on: 26-09-2024 00:00
Remote Bilingual Spanish Customer Service
Posted on: 26-09-2024 00:00
Finance Content Creator, YouTube (Contract)
Posted on: 26-09-2024 00:00
Mainframe Technical Support (Night shift)
Posted on: 26-09-2024 00:00
Online Order Filling Team Associate
Posted on: 26-09-2024 00:00
Route Delivery Supervisor (Stoneham, MA)
Posted on: 26-09-2024 00:00
Video Editor/ Content Creator Intern
Posted on: 26-09-2024 00:00
Remote Bookkeeper with US Experience
Posted on: 26-09-2024 00:00
Data Entry Typing Jobs Remote
Posted on: 26-09-2024 00:00
Part Time Evening Remote Data Entry Jobs - WFH
Posted on: 16-07-2024 19:08
ESPN Customer Support Jobs (Work From Home) ? Apply Now
Posted on: 29-07-2024 17:09
Senior Manager, Data Science, Analytics - Notifications, Consumer Growth
Posted on: 26-12-2024 06:12
Customer Service Representative, Pharmacy Services (Remote) (Bilingual)
Posted on: 25-11-2024 05:19
Call Center Rep-Guest Service Call Ctr /Lake Buena Vista/ FL/ PT Bench
Posted on: 12-12-2024 19:16
IT Full Desk Recruiter (Fully Remote ? 100% Commission Based)
Posted on: 31-01-2025 10:01
Remote data entry
Posted on: 16-07-2024 18:53
Web Chat Representative - Work from home
Posted on: 31-01-2025 10:00
Kelly connect Work from Home ? Customer Service Representative
Posted on: 16-08-2024 00:00
Remote Amazon Connect Developer Jobs | Turing
Posted on: 11-09-2024 00:00