Customer Success Manager - Digital
Description:
? Manage all post-sales activities for Vercel?s Digital Success customers through touch points that require product knowledge, planning, project management, and the ability to quickly build rapport.
? Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives.
? Leverage high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses.
? Develop, test, and iterate on scaled playbooks and engagement strategies.
? Analyze customer data to create and execute engagement strategies within your customer portfolio.
? Proactively identify and flag churn risk and work proactively with other account team members to mitigate.
? Partner with Account Executives, Customer Success Engineers, and Technical Consultants to provide effective customer engagements.
? Advocate for the customer by identifying customer trends and providing internal... feedback on how Vercel can better serve our customers.
Requirements: ? 1-2 years CSM or Customer Specialist experience in high-growth SaaS industry preferred. ? Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js. ? Significant level of comfort interacting with a high volume of customers across a variety of mediums (phone, email, webinars). ? Strong initiative and positive attitude. ? Strong communication and writing skills. ? Strong collaboration mindset and capabilities. ? Comfortable with asynchronous work. ? Can navigate through ambiguity as we continue to build and refine the digital customer success segment.
Benefits:
? Great compensation package and stock options.
? Inclusive Healthcare Package.
? Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
? Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
? Remote Friendly - Work with teammates from different time zones across the globe.
? We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed
Similar Remote Jobs
Customer Success Manager - Digital
Posted on: 26-09-2024 00:00
IT Chat Specialist (CDW) (Remote)
Posted on: 26-09-2024 00:00
Remote Bilingual Spanish Customer Service
Posted on: 26-09-2024 00:00
Finance Content Creator, YouTube (Contract)
Posted on: 26-09-2024 00:00
Mainframe Technical Support (Night shift)
Posted on: 26-09-2024 00:00
Online Order Filling Team Associate
Posted on: 26-09-2024 00:00
Route Delivery Supervisor (Stoneham, MA)
Posted on: 26-09-2024 00:00
Video Editor/ Content Creator Intern
Posted on: 26-09-2024 00:00
Remote Bookkeeper with US Experience
Posted on: 26-09-2024 00:00
Data Entry Typing Jobs Remote
Posted on: 26-09-2024 00:00
Apple home advisor jobs remote
Posted on: 27-08-2024 00:00
Live Chat Support
Posted on: 05-01-2025 17:57
Engineering Manager, Community Support Platform
Posted on: 19-02-2025 06:28
Cyber Security Principal - Cyber Resilience
Posted on: 11-08-2024 00:00
Data Entry Associate - Work From Home
Posted on: 07-09-2024 00:00
(Work From Home Jobs Part Time) Walmart Work From Home jobs ? The EliteJob In UAE
Posted on: 22-08-2024 00:00
Remote | Customer Service Sales | San Diego, CA
Posted on: 21-02-2025 00:00
Project Manager, RWE Clinical Trials (Remote)
Posted on: 19-07-2024 07:10
Entry level / Data Entry Clerk (Remote)
Posted on: 31-10-2024 05:15
Bookkeeper - Full Time, Remote
Posted on: 12-11-2024 02:59