Customer Service Representative (French & Dutch)
We are looking for an experienced Customer Support Representative with outstanding communication skills and a talent for working independently and as part of a team. Our fully remote position offers flexible work arrangements, with an optional WeWork subscription for shared office space access.
In this role, you will actively help shape our customer support policies and procedures. As a growing company, we provide ample opportunities for personal growth, professional development and expanded responsibility.
? Manage customer queries via email and support tickets
? Moderate social media comments for a positive, professional online presence
? Resolve order-related problems, including returns, refunds, replacements, and disputes
? Address complaints on platforms such as Amazon, Klarna, and PayPal
? Monitor shipping performance and other key metrics
? Organize and maintain support policies and procedures
? Liaise with external partners like fulfillment centers, vendors, and third-party... services
? Work closely with other team members
? High English proficiency
? Native or near-native fluency in Dutch and French
? Excellent written communication skills
? Customer support experience, including complaint resolution
? Proficient with MS Office Suite, Google Docs, or similar applications
? Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet
? Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk
? Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus
? Basic online marketing and e-commerce knowledge
Please submit your Resume/CV in English
? Work From Home
? Paid Time Off
? Training & Development
? Performance Bonus
Similar Remote Jobs
Customer Service Representative (French & Dutch)
Posted on: 25-09-2024 00:00
Independently Licensed Telemental Health Counselor (REMOTE)
Posted on: 25-09-2024 00:00
Virtual Receptionist - Work From Home
Posted on: 25-09-2024 00:00
Remote Teacher | Virtual Group Tutor
Posted on: 25-09-2024 00:00
Data Entry Clerk Work From Home
Posted on: 25-09-2024 00:00
Business Intelligence Analyst - PeopleSoft #2394
Posted on: 25-09-2024 00:00
YouTube Specialist (Volunteer, Remote, 5 hrs/week)
Posted on: 25-09-2024 00:00
Remote Virtual Teacher | WFH Opportunity
Posted on: 25-09-2024 00:00
Full Time Remote Special Education Teacher
Posted on: 25-09-2024 00:00
Work from Home Customer Service Representative
Posted on: 25-09-2024 00:00
Professional Recruiters - Work from Home
Posted on: 27-11-2024 06:07
Healthcare Virtual Assistant
Posted on: 02-08-2024 17:49
Web Chat Manager
Posted on: 31-01-2025 09:56
Administration Part Time Work from Home Computer Job
Posted on: 10-10-2024 00:00
K-12 Sales Representative
Posted on: 14-11-2024 08:01
Flexible Part-Time Data Entry Jobs from Home | Apply Now
Posted on: 13-09-2024 00:00
Remote Scheduling Assistant - Entry Level
Posted on: 20-01-2025 06:20
Pharmacist, Retail Customer Care
Posted on: 09-10-2024 00:00
Online Customer Chat Specialist
Posted on: 24-10-2024 05:37
Senior Analysis Manager
Posted on: 31-01-2025 09:57