Customer Service Representative (French & Dutch)
We are looking for an experienced Customer Support Representative with outstanding communication skills and a talent for working independently and as part of a team. Our fully remote position offers flexible work arrangements, with an optional WeWork subscription for shared office space access.
In this role, you will actively help shape our customer support policies and procedures. As a growing company, we provide ample opportunities for personal growth, professional development and expanded responsibility.
? Manage customer queries via email and support tickets
? Moderate social media comments for a positive, professional online presence
? Resolve order-related problems, including returns, refunds, replacements, and disputes
? Address complaints on platforms such as Amazon, Klarna, and PayPal
? Monitor shipping performance and other key metrics
? Organize and maintain support policies and procedures
? Liaise with external partners like fulfillment centers, vendors, and third-party... services
? Work closely with other team members
? High English proficiency
? Native or near-native fluency in Dutch and French
? Excellent written communication skills
? Customer support experience, including complaint resolution
? Proficient with MS Office Suite, Google Docs, or similar applications
? Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet
? Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk
? Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus
? Basic online marketing and e-commerce knowledge
Please submit your Resume/CV in English
? Work From Home
? Paid Time Off
? Training & Development
? Performance Bonus
Similar Remote Jobs
Customer Service Representative (French & Dutch)
Posted on: 25-09-2024 00:00
Independently Licensed Telemental Health Counselor (REMOTE)
Posted on: 25-09-2024 00:00
Virtual Receptionist - Work From Home
Posted on: 25-09-2024 00:00
Remote Teacher | Virtual Group Tutor
Posted on: 25-09-2024 00:00
Data Entry Clerk Work From Home
Posted on: 25-09-2024 00:00
Business Intelligence Analyst - PeopleSoft #2394
Posted on: 25-09-2024 00:00
YouTube Specialist (Volunteer, Remote, 5 hrs/week)
Posted on: 25-09-2024 00:00
Remote Virtual Teacher | WFH Opportunity
Posted on: 25-09-2024 00:00
Full Time Remote Special Education Teacher
Posted on: 25-09-2024 00:00
Work from Home Customer Service Representative
Posted on: 25-09-2024 00:00
Community Health LPN
Posted on: 03-02-2025 00:00
Data Entry Specialist – Overjet
Posted on: 12-09-2024 00:00
Prior Authorization Representative
Posted on: 28-08-2024 00:00
Call Center Agent I-FULL-TIME (REMOTE/MUST RESIDE IN FL)
Posted on: 16-07-2024 18:41
CVS Part Time Careers (Remote Data Entry Jobs) $25/Hr
Posted on: 16-07-2024 18:40
Account Manager Retail SMB Business Sales
Posted on: 25-11-2024 05:19
Customer Service Representative
Posted on: 16-09-2024 00:00
Virtual Energy Closer
Posted on: 13-11-2024 04:54
Part-Time Custodian Worker
Posted on: 31-07-2024 19:11
Customer Care Intern
Posted on: 19-11-2024 06:06