Manager, Application Support (SAP BRIM)
Managing team members and vendors to deliver 24 x 7 user & technical support. Providing quality and timely resolution of application defects/ problems & enhancement requests through the management of the application development lifecycle. Running an agile-based request management workflow, focused on maximizing velocity, improving quality and reducing backlog.
Partnering with Business & Solution... Architects to identify opportunities for improved customer service, increased agility and availability. Working with multiple vendor/partners to deliver existing services against Key Performance Indicators, managing performance against contractual terms and identifying new / rationalizing existing services. Ensuring Service Operations, Knowledge Management, Continuous Improvement, Service Level & Availability Management are operationalized across the team. Developing and guiding direct reports by providing career path conversations and mentoring, helping them achieve their goals through effective development and training plans.
The Walt Disney Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
Similar Remote Jobs
Manager, Application Support (SAP BRIM)
Posted on: 25-09-2024 00:00
Staff Platform Engineer - SRE/DevOps
Posted on: 25-09-2024 00:00
Accountant, Bookkeeper (Work from Home)
Posted on: 25-09-2024 00:00
Customer Service and Sales Specialist
Posted on: 25-09-2024 00:00
Remote Insurance Follow-Up Representative (Medi-Cal)
Posted on: 25-09-2024 00:00
Flexible Part-Time Occupational Therapist Position
Posted on: 25-09-2024 00:00
Customer Support Specialist-REMOTE US ONLY
Posted on: 25-09-2024 00:00
Live Chat Representative - Remote
Posted on: 25-09-2024 00:00
Live Chat Representative - Remote
Posted on: 25-09-2024 00:00
NetCredit Customer Service Representative (Remote)
Posted on: 25-09-2024 00:00
Online Game Presenter (Waiter/Waitress Alternative) No Experience Necessary
Posted on: 27-08-2024 00:00
Remote Jobs No Degree | Customer Care Specialist | $25-$35/hr
Posted on: 11-11-2024 03:52
Part Time Evening and Weekend Outpatient Mental Health Therapist
Posted on: 04-12-2024 05:42
Amazon Delivery Driver
Posted on: 03-12-2024 06:00
Associate, Social - Community
Posted on: 15-12-2024 15:02
Hiring Now: Full-Time Georgia-Based SLP for Virtual Teletherapy Positions
Posted on: 22-10-2024 05:26
Senior Data and Process Analyst (Remote)
Posted on: 28-11-2024 04:54
Home Based Product Tester ? Mobile Games (Entry Level)
Posted on: 27-09-2024 00:00
Netflix Remote Career ? ( Data Entry Job| Customer Support) ? Hiring Now
Posted on: 19-12-2024 18:05
Virtual remote customer care
Posted on: 15-09-2024 00:00