Helpdesk Support Level1 (Remote)
About Company (Work From Home Position)
Empowering Digital Transformation through Social Media & IT Services...
With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies.
Objectives of this role
? Provide quick and effective assistance with information technology systems
? Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
? Listen attentively to customers questions and concerns and offer optimal solutions
? Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
? Work with desktop support engineers to provide customers with superior service
? Represent with professionalism and integrity while helping to advance our company mission
Responsibilities
? Respond to tech inquiries via email, through online chats, over the phone, or in person
? Inform customers about IT products and services
? Walk customers step-by-step through the problem-solving process
? Help with troubleshooting hardware and software
? Follow up with customers to ensure satisfactory service
? Communicate customer feedback to the appropriate internal team members
Skills And Qualifications
? Excellent problem-solving and analytical skills
? Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
? The ability to break down technological processes and deliver clear, step-by-step instructions
? Patient, friendly demeanor with a great aptitude for listening
? Strong verbal and written communication skills
? Commitment to providing exceptional customer service
Preferred Qualifications
? Passion for problem-solving and customer service
? Tech savvy, with experience working in a tech-related field
? Ability to diagnose and resolve a variety of technical issues
? Team-oriented mindset with an openness to constructive feedback
? Eagerness to learn new technologies and systems
? Experience working as an IT help desk technician or in a similar customer support role
Similar Remote Jobs
Helpdesk Support Level1 (Remote)
Posted on: 25-09-2024 00:00
Remote Customer Service Representative
Posted on: 25-09-2024 00:00
Part Time Driver (Manheim)
Posted on: 25-09-2024 00:00
Counterterrorism Analyst - Mid
Posted on: 25-09-2024 00:00
Shipping and Receiving Clerk
Posted on: 25-09-2024 00:00
Apptio Target Process Engineer
Posted on: 25-09-2024 00:00
Production Operator 1- Packaging
Posted on: 25-09-2024 00:00
Apple TV Remote Finder
Posted on: 25-09-2024 00:00
Vacation Planning Specialist (Remote)
Posted on: 25-09-2024 00:00
Remote Legal Transcriptionist Opportunity
Posted on: 25-09-2024 00:00
Hiring Remote Pharmacy Technicians To Start ASAP!! Equipments Provided.
Posted on: 09-10-2024 00:00
SALES ASSOCIATE in VAN WERT, OH S03030
Posted on: 05-02-2025 00:00
AWS Solution Architect with Amazon Connect contact center solutions in USA
Posted on: 05-11-2024 03:45
Mail Carrier - Postal Service
Posted on: 19-12-2024 18:04
Manager, Digital Marketing (Email Marketing)
Posted on: 30-10-2024 05:35
Data Entry Specialist (Remote ? Part Time) at Netflix ? apply Now
Posted on: 15-12-2024 15:03
Full Stack Web Developer - Contract
Posted on: 24-01-2025 00:00
Entry-Level Remote Chat Jobs - $25-$35/hr | Immediate Start
Posted on: 26-08-2024 00:00
Senior Technical Program Manager, C360
Posted on: 05-10-2024 00:00
Remote Work From Home Data Entry Clerk / Typing (Part-time)
Posted on: 31-01-2025 10:01