Bilingual Customer Service Representative
The Panther Group is seeking Customer Service Representatives for a call center in Union, New Jersey.
The Customer Service Representative is responsible for all telephone account maintenance. The Customer Service Representative determines the accuracy of account information, and ensures all required information is provided for security. The Customer Service Representative enters information into... the database, processes payments, and assists patrons in understanding the program?s procedures regarding payment options, information changes, and violations enforcement. This responsibility includes ensuring patrons? service requirements are protected and accounted for in accordance with set standards of performance.
Essential Duties and Responsibilities: ? Process telephone inquiries, fax information/applications to customer if required. ? Perform account maintenance, including address changes, payments, adjustments, and statement requests ? Research overcharges, and submit for adjustment. ? Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence. ? Prepare reports to include daily Phone Call Log. ? File applications and other paper work as necessary. ? Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis. ? Work a rotating weekend schedule, one month on/one month off as scheduled or as required based on operational needs. ? Must remain professional under every circumstance with patrons and staff members
Qualifications: ? High School Diploma or the equivalent required ? Previous customer service experience ? Strong written and verbal communication skills ? Fluent in both English and Spanish preferred
Similar Remote Jobs
Bilingual Customer Service Representative
Posted on: 25-09-2024 00:00
Remote Data Entry Specialist
Posted on: 25-09-2024 00:00
Sales Professional-Flexible Hours-Remote Position
Posted on: 25-09-2024 00:00
Localization Project Manager, Product
Posted on: 25-09-2024 00:00
Global Client Support Associate
Posted on: 25-09-2024 00:00
Korean-speaking Home Care Aide
Posted on: 25-09-2024 00:00
ETL (Ab Initio) QA/Tester
Posted on: 25-09-2024 00:00
Legal Operations Associate (Part-time)
Posted on: 25-09-2024 00:00
Patient Financial Services Representative?/Remote
Posted on: 25-09-2024 00:00
Fitness Instructors in LA
Posted on: 25-09-2024 00:00
New Grad Travel RN - Enterprise Central Resource Pool - Med Surge - FT Rotating
Posted on: 20-11-2024 13:46
Part Time Online Jobs From Home Top: Online Remote Position: Live Chat Agent with $25-$35 Hourly Pay - Remote Job Central
Posted on: 31-01-2025 10:02
Remote Call Center Specialist (Walgreens Jobs)
Posted on: 08-01-2025 08:06
Home-Based Chat Support Representative ? Immediate Start, No Experience Required
Posted on: 31-01-2025 10:01
Up to $22/hour | Metal Fabrication Helper | Weekly Pay!
Posted on: 04-09-2024 00:00
Amazon Data Entry Jobs from home - No Experience Needed
Posted on: 07-12-2024 04:20
Speech Language Pathologist
Posted on: 03-09-2024 00:00
Remote Seasonal Call Center - MUST LIVE IN TX, AZ, CO
Posted on: 13-09-2024 00:00
Paid & Organic Social E-commerce Manager
Posted on: 05-01-2025 17:58
Sr. Backend Engineer-Senior Engineer II
Posted on: 31-07-2024 19:12