Customer Care Advocate
Description:
? Customer Care Advocates will process routine and complex inquiries to provide high-quality service to internal and external customers.
? Handles inquiries involving group life, disability, and absence including claims, medical underwriting, and continuation of coverage.
? Interacts with internal/external business partners, including insureds and claimants.
? Meets established departmental quality, service, phone metric, and productivity objectives.
? Prepares documents, communications and other materials using established formats and standard software.
? Resolves standard and complex inquiries and problem, escalating as needed.
? Follows procedures to ensure adherence to the company's risk and compliance policies.
? Provides feedback and recommendations to the team to improve the quality of customer care.
? Performing other duties as assigned.
Requirements: ? Proficiency with windows-based software applications and MS Office Suite products including Excel, PowerPoint... and Word. ? 6 or more months of contact center or customer service experience or an equivalent combination of education and experience ? Detail oriented with the ability to mentally and tactically handle or resolve issues ? Data Entry ? Ability to operate and navigate multiple operating systems while speaking, actively listening and processing what is being discussed is a plus
Benefits:
? 2024 Employee Benefits
? Equipment Provided
Similar Remote Jobs
Customer Care Advocate
Posted on: 24-09-2024 00:00
Telecommute Sales Specialist
Posted on: 24-09-2024 00:00
Remote Chat Support
Posted on: 24-09-2024 00:00
Front Desk Agent
Posted on: 24-09-2024 00:00
Customer support remote
Posted on: 24-09-2024 00:00
Customer Service/Sales Agent
Posted on: 24-09-2024 00:00
Reliable Caregiver IMMEDIATELY
Posted on: 24-09-2024 00:00
Remote Freelance Writer
Posted on: 24-09-2024 00:00
Relief Account Manager
Posted on: 24-09-2024 00:00
SALES FLOOR ASSOCIATE
Posted on: 24-09-2024 00:00
Online Tutor/Teacher | $25-70hr | Flexible Hours
Posted on: 31-01-2025 09:59
Medical Insurance Collections Coordinator
Posted on: 08-01-2025 08:06
(Online Remote Jobs) Teleperformance Work From Home -$30/H
Posted on: 02-08-2024 17:49
Work from Home Overnight Live Chat Support Agent ? Entry-Level
Posted on: 13-08-2024 00:00
Lead Operations Analyst(Remote Or Hybrid)
Posted on: 16-07-2024 05:47
WFH Call Center Representative Remote
Posted on: 16-11-2024 19:13
CVS Careers Remote Jobs - Work From Home
Posted on: 16-07-2024 18:57
Remote Policy Advisor
Posted on: 13-12-2024 17:48
(Work From Home) Walmart Data Entry Remote Job
Posted on: 07-09-2024 00:00
Live Chat Teleperformance Representative /URGENT/ Part-Time Remote ? Apply Now
Posted on: 31-01-2025 10:01