Customer Care Advocate
Description:
? Customer Care Advocates will process routine and complex inquiries to provide high-quality service to internal and external customers.
? Handles inquiries involving group life, disability, and absence including claims, medical underwriting, and continuation of coverage.
? Interacts with internal/external business partners, including insureds and claimants.
? Meets established departmental quality, service, phone metric, and productivity objectives.
? Prepares documents, communications and other materials using established formats and standard software.
? Resolves standard and complex inquiries and problem, escalating as needed.
? Follows procedures to ensure adherence to the company's risk and compliance policies.
? Provides feedback and recommendations to the team to improve the quality of customer care.
? Performing other duties as assigned.
Requirements: ? Proficiency with windows-based software applications and MS Office Suite products including Excel, PowerPoint... and Word. ? 6 or more months of contact center or customer service experience or an equivalent combination of education and experience ? Detail oriented with the ability to mentally and tactically handle or resolve issues ? Data Entry ? Ability to operate and navigate multiple operating systems while speaking, actively listening and processing what is being discussed is a plus
Benefits:
? 2024 Employee Benefits
? Equipment Provided
Similar Remote Jobs
Customer Care Advocate
Posted on: 24-09-2024 00:00
Telecommute Sales Specialist
Posted on: 24-09-2024 00:00
Remote Chat Support
Posted on: 24-09-2024 00:00
Front Desk Agent
Posted on: 24-09-2024 00:00
Customer support remote
Posted on: 24-09-2024 00:00
Customer Service/Sales Agent
Posted on: 24-09-2024 00:00
Reliable Caregiver IMMEDIATELY
Posted on: 24-09-2024 00:00
Remote Freelance Writer
Posted on: 24-09-2024 00:00
Relief Account Manager
Posted on: 24-09-2024 00:00
SALES FLOOR ASSOCIATE
Posted on: 24-09-2024 00:00
Call Center Representative (Work from Home)
Posted on: 31-07-2024 19:11
YOUTH STAFF THERAPIST
Posted on: 02-09-2024 00:00
Non-Clinical Case Manager (11-8p EST) (Remote)
Posted on: 27-08-2024 00:00
Part Time Remote Data Entry Job (Walmart Part Time) - Hiring Now
Posted on: 02-07-2024 01:32
FedEx Customer Support Executive
Posted on: 09-11-2024 04:39
E-Typist, Inc. is hiring: Verbatim Court Reporter Transcriptionist (Contracted)
Posted on: 14-02-2025 07:17
Customs Brokerage Rep III(REMOTE) M-F: 8 am - 5:30 pm
Posted on: 13-12-2024 17:47
Apple Data Entry Remote Jobs $27/Hour ?DPS
Posted on: 16-11-2024 19:13
Remote ESOL (English as Second Language) Teachers Hiring | WFH
Posted on: 05-11-2024 03:45
Netflix Content Tagger Remote
Posted on: 16-11-2024 19:13