Entry Level Job-Ups Online Customer Service Specialist -Remote
Join our team as an Entry-Level Online Customer Service Specialist at UPS in the USA! This dynamic role involves delivering outstanding customer service to online customers across various communication platforms. We're seeking a motivated, tech-savvy individual with strong emotional intelligence and excellent teamwork skills. You will play a critical role in handling customer inquiries, resolving... issues, and ensuring overall satisfaction.
As an Online Customer Service Specialist, you'll engage directly with customers through online channels, address their concerns, and provide top-tier support. If you're a fast learner with great communication skills who thrives in a fast-paced environment, this is the perfect opportunity to kickstart your career with UPS. Apply now and take the first step toward a fulfilling career!
Key Responsibilities: ? Promptly respond to customer inquiries and complaints through email, chat, and phone. ? Efficiently process orders, returns, and exchanges. ? Develop a deep knowledge of UPS products and services to provide accurate customer information. ? Collaborate with other departments to resolve customer concerns and escalate issues when necessary. ? Maintain a positive and professional attitude, representing the UPS brand with excellence. ? Utilize CRM software to document customer interactions and track the progress of inquiries. ? Identify opportunities for process improvements and share feedback with management. ? Achieve or surpass customer service goals and key performance indicators (KPIs).
Requirements: ? A minimum of 1 year of customer service experience. ? Strong written and verbal communication skills. ? Ability to work both independently and as part of a team. ? Proficiency in Microsoft Office and CRM software. ? High school diploma or equivalent. ? A strong work ethic and dedication to providing excellent customer service. ? Emotional intelligence and collaboration skills to navigate diverse customer personalities.
Benefits:
? Life insurance
? Flexibility to work remotely
? Vision insurance
Working Environment: At UPS, we value innovation and encourage taking calculated risks to drive progress. We foster a supportive and inclusive work environment where employees are empowered to make an impact and grow professionally
Similar Remote Jobs
Entry Level Job-Ups Online Customer Service Specialist -Remote
Posted on: 23-09-2024 00:00
American Express Remote Positions ? No Experience Required
Posted on: 23-09-2024 00:00
Walmart Data Entry Virtual Assistant ? Remote Jobs
Posted on: 23-09-2024 00:00
Amazon Customer Service ? Work From Home $16-$35/hr
Posted on: 23-09-2024 00:00
(Remote) Jr Data Entry Clerk / Part Time
Posted on: 23-09-2024 00:00
Southwest Airlines Remote Work From Home Jobs $25/Hour
Posted on: 23-09-2024 00:00
American express remote jobs virtual customer care professional
Posted on: 23-09-2024 00:00
Data Entry Clerk ? Amazon Work From Home
Posted on: 23-09-2024 00:00
Delta Remote Virtual Assistant Jobs ? (Immediate Openings)
Posted on: 23-09-2024 00:00
Work From Home Data Entry Jobs at Amazon
Posted on: 23-09-2024 00:00
Senior Managers, Digital Product Management
Posted on: 19-11-2024 06:06
Coca Cola: Especialista TI de Soporte Administrativo
Posted on: 31-01-2025 09:59
Sr CC Vendor Relationship Manager
Posted on: 20-01-2025 00:00
Now Hiring Remote Sales Experts: Apply Today
Posted on: 21-11-2024 08:14
FT Evening Emergency Shelter Case Aide (Friday-Tuesday)
Posted on: 16-01-2025 19:16
Senior Data Analyst (m/f/d)
Posted on: 28-11-2024 04:55
Text Social Media Operator (Remote / Entry Level)
Posted on: 03-02-2025 00:00
Quality Assurance Analyst (Spreading and Covenant Compliance)
Posted on: 16-07-2024 19:04
Risk Specialist, Perfect Order Experience
Posted on: 24-10-2024 05:38
Remote/Teacher
Posted on: 16-07-2024 18:35