High Volume Call Center Specialist - Remote Call Center / $15 p/hr...
Summary of This Role
Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the... investigation.
Pursuant to requirements set forth in CO Equal Pay for Equal Work Act, the compensation for this position is $15 p/hour.
Non-exempt: Use hourly pay range listed
Maximum pay is $15 p/hr
What Part Will You Play?
? Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.
? Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.
What Are We Looking For in This Role?
Minimum Qualifications
? High School Diploma or Equivalent
Preferred Qualifications
? Previous work experience in a fraud related field.
What Are Our Desired Skills and Capabilities?
? Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
? Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
? Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments/TSYS.
The position listed in this requisition is ineligible for the referral bonus award program
?
call center/customer care representative (REMOTE) $15/hr FOR...,InfiCare Staffing, Anywhere ,via LinkedIn,Hi
Similar Remote Jobs
High Volume Call Center Specialist - Remote Call Center / $15 p/hr...
Posted on: 16-07-2024 18:36
Customer Service Representative
Posted on: 16-07-2024 18:36
Retail Sales Associate (Part-Time) - Starting at $15 per Hour
Posted on: 16-07-2024 18:36
Customer Service Representative
Posted on: 16-07-2024 18:36
Customer service representative
Posted on: 16-07-2024 18:36
Tubing Attendant - $15/hour
Posted on: 16-07-2024 18:36
Customer Service Representative (Remote)
Posted on: 16-07-2024 18:36
Online Remote Data Entry Customer Service Agent (Work From Home...
Posted on: 16-07-2024 18:36
Apple Remote Jobs (Work From Home) $34/Hour!!
Posted on: 16-07-2024 18:36
Lead Service Desk Engineer | $34/hr | CTH | Columbus, OH
Posted on: 16-07-2024 18:36
Remote Oncology RN Case Manager | WFH
Posted on: 13-12-2024 17:48
Global Account Executive, Agency and Partner Team
Posted on: 14-10-2024 04:22
Southwest Airlines Data Entry Job ||Remote|| - Big Data Analyst
Posted on: 16-07-2024 18:41
Field Marketing Operations Manager
Posted on: 20-01-2025 00:00
Medical Customer Service Representative
Posted on: 27-11-2024 06:07
Data Analytics | S?ior
Posted on: 19-07-2024 07:10
High Paying Delta Remote Jobs (Data Entry Positions)
Posted on: 15-12-2024 15:02
Part Time - Disability Services - Data Entry
Posted on: 14-02-2025 07:18
Product Manager II - Commerce Performance & Insights
Posted on: 25-11-2024 05:19
Vice President of Marketing - Home Services
Posted on: 23-01-2025 00:00