Online Chat Representative Full Time

Remote, USA Full-time Posted 2025-03-14

We're hiring a full-time Member Contact Center Representative to join our growing team! This position is located at our Member Contact Center on St. At Firefighters Community Credit Union, we believe people are far more than just their credit score. We pride ourselves on offering a warm, family environment while providing tools to make managing finances hassle-free. Our members truly make a difference: their deposits fund other member loans, and those loans help to keep both our rates and fees low. Every dollar of profit FFCCU makes is reinvested into the credit union and the community. FFCCU's foundation is local people making an impact on the lives of individuals and our community. We are people helping people.
Our ideal candidate thrives on providing exceptional member service via phone, email and online chat from a non-member facing call center environment. We're looking for individuals with a desire to respond to member financial inquiries; uncover opportunities and recommend... appropriate financial solutions to help maintain the member's relationship with the credit union. Good credit is important to us, as we are a financial institution.
Assist members with service requests and provide solutions on a variety of financial accounts.
visual acuity necessary to prepare or inspect documents

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Online Chat Representative Full Time

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