Remote Customer Support Specialist
Job Description
Job Description
...
We are looking for a Remote Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support
Similar Remote Jobs
Remote Customer Support Specialist
Posted on: 22-09-2024 00:00
Remote Entry-Level Data Entry
Posted on: 22-09-2024 00:00
Remote Data Entry Clerk
Posted on: 22-09-2024 00:00
Transportation Representative, Transportation Representative
Posted on: 22-09-2024 00:00
Digital Product Evaluation Writer
Posted on: 22-09-2024 00:00
Customer Service Position (Remote)
Posted on: 22-09-2024 00:00
Fully Remote Body Radiologist
Posted on: 22-09-2024 00:00
Join our Freelance Community
Posted on: 22-09-2024 00:00
Benefits Rep Fully Remote
Posted on: 22-09-2024 00:00
AMP Program Sign Up
Posted on: 22-09-2024 00:00
Remote Customer Service Representative
Posted on: 20-08-2024 00:00
Customer Service and Support Representative - CCC- Mountain and...
Posted on: 16-07-2024 18:38
Remote Full-Time Data Entry Specialist at FedEx, Offering Competitive Salary
Posted on: 03-09-2024 00:00
US HR Operations Lead | Wonders | $155k ? $165k | Remote (United States)
Posted on: 08-01-2025 08:06
Sr. Principal, UX Design, Amazon
Posted on: 14-02-2025 07:18
Get hired today! Technical Support Representative / Work from Home
Posted on: 11-09-2024 00:00
Staff Engineer ? Digital Experience DOTCOM
Posted on: 31-07-2024 19:12
Broista - Orem, UT
Posted on: 12-11-2024 02:59
(Remote Part Time Jobs) Data Entry Clerk ? $1400 weekly
Posted on: 17-02-2025 05:59
Tesla Careers Work From Home $25/Hour ? mysmartpros
Posted on: 16-07-2024 18:56