Customer Support & Sales Representative (Inbound Calls & Chat Support) - Contract to Hire
We are looking for a motivated and customer-focused individual to join our support team. As a Customer Support & Sales Representative, you will handle inbound calls, manage customer complaints, and assist in resolving issues. You will also manage the support chatbot through HubSpot to provide excellent service to our customers.
Responsibilities...
Respond to inbound calls from existing customers regarding sales inquiries, product information, and complaints.
Provide solutions to customer concerns and escalate complex issues when necessary.
Manage the support chatbot using HubSpot to ensure timely and accurate responses.
Process orders, track customer inquiries, and follow up on pending issues.
Collaborate with other team members to enhance the customer support experience.
Maintain a positive and professional demeanor while addressing customer needs.
Requirements:
Previous experience in customer support or sales.
Familiarity with HubSpot for managing chatbot and customer interactions.
Excellent verbal and written communication skills.
Ability to handle difficult situations with patience and professionalism.
Strong organizational and time management skills.
Must be available to work between 8:30 PM PST and 4:00 PM PST.
Preferred:
Experience with CRM tools, especially HubSpot.
Knowledge of the steel manufacturing industry
Similar Remote Jobs
Customer Support & Sales Representative (Inbound Calls & Chat Support) - Contract to Hire
Posted on: 18-09-2024 00:00
Advocate Engineer Level 1- Remote within NC, TN, TX, VA, FL or NH Only
Posted on: 18-09-2024 00:00
American Express Work From Home (Entry Level Job, College Level) $40/Hour 2024 In Dominica
Posted on: 18-09-2024 00:00
Apple Support College Program At Home Advisor - University of North Texas at Dallas
Posted on: 18-09-2024 00:00
Home-Based Data Entry Jobs | No Experience Required | Earn $25-$35/hr | Start Now
Posted on: 18-09-2024 00:00
Basic Data Entry Clerk Wanted - Typing / Work From Home 25 Words Per Minute Input
Posted on: 18-09-2024 00:00
Online Moderator Jobs | Help Maintain Safe Online Spaces | Work from Home | Earn $25-$35/hr
Posted on: 18-09-2024 00:00
Online Data Entry Jobs Work From Home Typing Jobs Part Time Data Entry Jobs From Home Typist Jobs Home Based Simple Typing Jobs ? The EliteJob In UAE
Posted on: 18-09-2024 00:00
Seasonal Package Delivery Driver
Posted on: 19-09-2024 00:00
Amazon Seasonal Package Driver
Posted on: 19-09-2024 00:00
Software Engineer II
Posted on: 31-07-2024 19:12
Sr Software Engineer - Scala
Posted on: 16-07-2024 19:00
Advisor, Technical Advisor US ? REMOTE
Posted on: 15-07-2024 02:16
ACO Community Services, Program Coordinator - Flexible Remote
Posted on: 16-09-2024 00:00
Whole Foods Grocery Delivery Driver
Posted on: 12-09-2024 00:00
Delta Remote Jobs ? [High Paying Customer Service Roles]
Posted on: 23-09-2024 00:00
Cashier/Front End Services
Posted on: 23-11-2024 06:29
Walmart Remote Jobs Data Entry Careers- $28/Hour (Hiring Now)
Posted on: 20-01-2025 00:00
Clinical Administrative Coordinator - National Remote
Posted on: 15-08-2024 00:00
RN - Day Shift (Part-time)
Posted on: 11-11-2024 03:51