Live Chat Support Specialist
The Live Chat Support Specialist is responsible for delivering exceptional customer service through live chat platforms. The role involves assisting customers with inquiries, resolving issues, and ensuring a high level of satisfaction. This position requires excellent communication skills, a strong understanding of the company?s products or services, and the ability to handle multiple chats... simultaneously.
Key Responsibilities: ? Customer Interaction: ? Provide real-time support to customers via live chat, ensuring timely and accurate responses. ? Address and resolve customer inquiries, issues, and complaints efficiently. ? Use predefined scripts and guidelines while offering personalized assistance. ? Problem Resolution: ? Diagnose and troubleshoot technical issues or service-related problems. ? Escalate complex issues to the appropriate department or supervisor when necessary. ? Follow up on unresolved issues to ensure customer satisfaction. ? Documentation and Reporting: ? Record detailed and accurate information of customer interactions in the CRM system. ? Maintain records of customer feedback and provide insights to improve service quality. ? Generate and review performance reports as required. ? Product Knowledge: ? Stay updated on product or service information, updates, and promotions. ? Continuously improve knowledge and skills through training and development opportunities. ? Customer Experience: ? Strive to exceed customer expectations and provide a positive chat experience. ? Maintain a professional and friendly demeanor in all interactions. ? Handle customer data with confidentiality and in accordance with data protection regulations
Similar Remote Jobs
Live Chat Support Specialist
Posted on: 18-09-2024 00:00
Travel/Customer Service Agent (Remote)
Posted on: 18-09-2024 00:00
Digital Independent Life Agent
Posted on: 18-09-2024 00:00
Office Assistant / Receptionist
Posted on: 18-09-2024 00:00
Live Chat Support Specialist
Posted on: 18-09-2024 00:00
Apple Home Advisor Jobs
Posted on: 18-09-2024 00:00
Assistant Manager, Virtual Mail
Posted on: 18-09-2024 00:00
Integrated Absence Specialist- Remote
Posted on: 18-09-2024 00:00
Home-Based Office Assistant (Remote)
Posted on: 18-09-2024 00:00
Call Center Representative -AL
Posted on: 18-09-2024 00:00
Fresh CVS Health Remote Data Entry Assistant Jobs for Teens
Posted on: 05-08-2024 00:00
Fully Remote Sales Specialist - Training, Bonuses, and Work-Life Balance
Posted on: 25-11-2024 05:20
Customer Travel Representative/Virtual
Posted on: 29-11-2024 08:27
Pouching Assistant - 12 hr night shift, M-Th
Posted on: 24-01-2025 04:52
Disney Work, Jobs.Disney Careers.Com ?mysmartpros
Posted on: 16-11-2024 19:13
Live Chat Assistant
Posted on: 22-10-2024 05:24
DATA ENTRY OPERATOR
Posted on: 27-09-2024 00:00
Remote Computer Programming Tutor
Posted on: 13-12-2024 17:48
Live Chat Representative
Posted on: 03-02-2025 00:00
ServiceNow Hr Specialist - Business Application Advisor
Posted on: 09-12-2024 18:32