Customer Support Engineer
Employer Industry: Electronics Manufacturing
- Why consider this job opportunity...
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and service relationships
- Travel opportunities for training and product/service orientation
- Engage with cutting-edge technology in the electronics and robotics sectors
- What to Expect (Job Responsibilities):
- Provide technical support for customers on-site, remotely, and via hotline
- Perform installation, commissioning, preventive maintenance, troubleshooting, and repairs on various systems
- Document all field activities in CRM, ERP, or company applications to ensure data accuracy
- Collaborate with the engineering team to resolve unique cases and provide product feedback
- Maximize customer satisfaction through post-service follow-ups and issue escalation
- What is Required (Qualifications):
- US citizenship is highly desired
- Bachelor's degree in Engineering, Electronics, Robotics, Computer Science, or a related field
- At least 5 years of previous experience in technical customer support
- At least 3 years of relevant technical work experience in field service
- Strong interpersonal skills with a focus on customer satisfaction
- How to Stand Out (Preferred Qualifications):
- Knowledge of electronics manufacturing, robotics, PCB assembly, or at least 3 years of related experience
- Proficiency with test equipment and hand tools
- Motivated, independent, and solution-oriented with strong organizational skills
#ElectronicsManufacturing #CustomerSupport #CareerOpportunity #TechnicalSupport #Robotics
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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
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