Client Performance Manager III (1)
Remote, USA
Full-time
Posted 2025-03-14
PRIMARY DUTIES AND RESPONSIBILITIES: ? Manages client performance and retention through robust ongoing client engagement in support of Central Dispatch ? Assesses client account opportunities and risks... ? Works cross-functionally to coordinate planned client engagement activity and ensure delivery of agreed-upon services and solutions ? Strives to minimize churn from assigned client relationships and encourage increased adoption of new capabilities and services ? Generates additional business / revenue by harvesting existing accounts for expansion and product upsells. ? Identifies and recommends Client Performance Account Management best practices and supports continuous improvement across the function ? Contribute to customer satisfaction by consistently meeting and/or exceeding expectations and commitments by providing a high level of customer service to both internal and external customers; by solving customer problems quickly and effectively. ? Work directly, professionally and collaboratively with Clients, internal teams (Product, Implementation, Operations, etc.), and other cross-functional teams as required to meet client needs. ? Maintain expected level of client engagement on a monthly basis in an effort to drive product utilization, performance, and minimize potential client churn risk. ? Perform other duties as assigned or needed MINIMUM QUALIFICATIONS: ? Bachelor?s degree in a related discipline and 5+ years? experience in a related field. The right candidate could also have a different combination, such as a master?s degree and up to 2 years? experience; or 9 years? experience in a related field ? Requires strong knowledge of MS office tools and effective communication skills: written, verbal and presentation ? Exceptional client relationship, account management, experience ? Excellent time management, organization, and task prioritization skills ? Willing and able to travel as needed and required (up to 50% day or overnight trips) ? Valid Driver?s License
Similar Remote Jobs
Client Performance Manager III (1)
Posted on: 16-07-2024 18:35
Clinical Appeals Nurse, RN - Remote
Posted on: 16-07-2024 18:35
Cluster Manager, Vendor Flex
Posted on: 16-07-2024 18:35
Coding Specialist I - FULL-TIME REMOTE (MUST RESIDE IN FL, GA or TN)
Posted on: 16-07-2024 18:35
Concentrix work from home
Posted on: 16-07-2024 18:35
Content Creator - Flexible Work
Posted on: 16-07-2024 18:35
Content Creator - YouTube
Posted on: 16-07-2024 18:35
Customer Service Agent ? Overnight Customer Service Jobs Remote
Posted on: 16-07-2024 18:35
Customer Service and Sales Representative ? Remote USA
Posted on: 16-07-2024 18:35
Customer Service Representative
Posted on: 16-07-2024 18:35
Retail Sales Associate (Part-Time)
Posted on: 28-08-2024 00:00
Optimization Manager( Adobe Target practice)REMOTE (Alexandria, VA)
Posted on: 16-07-2024 18:36
Sr Enterprise Architect
Posted on: 10-12-2024 18:33
Director of Training Quality
Posted on: 07-12-2024 04:21
(Work From Home) American Express Virtual Assistant Jobs ? Apply For This Job
Posted on: 31-01-2025 10:02
Retail Beer Stocker - Folsom
Posted on: 06-12-2024 06:00
Shed & Carport Sales Rep | Work From Home, Fully Remote!
Posted on: 31-01-2025 10:02
project manager associate, Workplace Solutions (Hybrid/Remote)
Posted on: 16-07-2024 18:36
Sr. Customer Success Manager (Remote)
Posted on: 16-07-2024 18:35
Amazon Flex Delivery ? Pembroke Pines, FL
Posted on: 19-02-2025 06:28