Representative, Customer Service
Remote, USA
Full-time
Posted 2025-03-15
Our client is currently seeking a Representative, Customer Service
This job will have the following responsibilities: ? Provide Customer support In an independent work environment, be the customer-facing voice and develop creative solutions to customer issues. Provide proactive updates on order status to accelerate billing process. ? Determine when hospital request requires escalation, based on complexity of request or high priority need Solve customer complaints and document them in the CRM system. ? Effectively coordinate collaboration between internal departments (sales, CS, DR and AR if needed)to ensure provision of 100% service level to the customers while ensuring all company quality and revenue recognition polices are met. ? 2+ years of customer service experience required. ? Provide phone support for inquiries from sales and healthcare professionals. ? Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business... relationships. ? Process all work in accordance with relevant working practices and standard operating procedures. ? Provide feedback and suggestions to improve service levels, internal processes and customer support methodology. ? Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment. ? Prepare product or service reports by collecting and analyzing customer information. ? Potential specialized rep for CSR's or POC's
Similar Remote Jobs
Representative, Customer Service
Posted on: 15-09-2024 00:00
Forklift Operator (Nights)
Posted on: 15-09-2024 00:00
Remote customer service
Posted on: 15-09-2024 00:00
Front Desk Agent
Posted on: 15-09-2024 00:00
Customer service agent
Posted on: 15-09-2024 00:00
Remote customer service
Posted on: 15-09-2024 00:00
Transcriber - Freelance
Posted on: 15-09-2024 00:00
Fully Remote Bookkeeper
Posted on: 15-09-2024 00:00
Customer Service Specialist
Posted on: 15-09-2024 00:00
Live Chat Representative
Posted on: 15-09-2024 00:00
Customer Service Representative/Social Worker
Posted on: 11-12-2024 17:45
Principal (Venture Capital)
Posted on: 01-10-2024 00:00
Weekend Driver - Food Delivery
Posted on: 02-01-2025 03:58
IT Full Desk Recruiter (Fully Remote ? 100% Commission Based)
Posted on: 06-11-2024 04:54
Part-Time Library Assistant
Posted on: 18-12-2024 18:22
Customer Service Remote Agents Ideal for College Students?
Posted on: 05-11-2024 03:45
Sales Merchandiser - Canandaigua/Geneva, NY
Posted on: 22-11-2024 05:34
Vice President, Global Commercial Services Risk Officer
Posted on: 11-01-2025 15:34
LOAN OFFICER EARN WHILE YOU LEARN Non Remote
Posted on: 06-10-2024 00:00
Delta Airlines Customer Service Agent Work From Home
Posted on: 23-01-2025 00:00