Representative, Customer Service

Remote, USA Full-time Posted 2025-03-14

Our client is currently seeking a Representative, Customer Service

This job will have the following responsibilities: ? Provide Customer support In an independent work environment, be the customer-facing voice and develop creative solutions to customer issues. Provide proactive updates on order status to accelerate billing process. ? Determine when hospital request requires escalation, based on complexity of request or high priority need Solve customer complaints and document them in the CRM system. ? Effectively coordinate collaboration between internal departments (sales, CS, DR and AR if needed)to ensure provision of 100% service level to the customers while ensuring all company quality and revenue recognition polices are met. ? 2+ years of customer service experience required. ? Provide phone support for inquiries from sales and healthcare professionals. ? Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business... relationships. ? Process all work in accordance with relevant working practices and standard operating procedures. ? Provide feedback and suggestions to improve service levels, internal processes and customer support methodology. ? Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment. ? Prepare product or service reports by collecting and analyzing customer information. ? Potential specialized rep for CSR's or POC's

Apply Job!

Similar Remote Jobs

Representative, Customer Service

Posted on: 15-09-2024 00:00

Forklift Operator (Nights)

Posted on: 15-09-2024 00:00

Remote customer service

Posted on: 15-09-2024 00:00

Front Desk Agent

Posted on: 15-09-2024 00:00

Customer service agent

Posted on: 15-09-2024 00:00

Remote customer service

Posted on: 15-09-2024 00:00

Transcriber - Freelance

Posted on: 15-09-2024 00:00

Fully Remote Bookkeeper

Posted on: 15-09-2024 00:00

Customer Service Specialist

Posted on: 15-09-2024 00:00

Live Chat Representative

Posted on: 15-09-2024 00:00

Full Time Retail Sales Representative

Posted on: 18-12-2024 18:22

Manager, Customer Care

Posted on: 03-01-2025 07:35

Live Chat Agent ( Remote / WFH )

Posted on: 31-01-2025 10:00

Delivery Driver – Warehouse (Part-Time)

Posted on: 12-09-2024 00:00

Phoenix Suns YouTube On Air Personality

Posted on: 17-12-2024 18:02

Work From Home Virtual Scheduling Assistant

Posted on: 29-09-2024 00:00

Director, Workplace IT | Discord | Remote US

Posted on: 30-09-2024 00:00