Customer Service Representative
Here?s a list of common duties and responsibilities for a Customer Care Representative:
1. Communication with Customers:
? Respond to customer inquiries via phone, email, chat, or social media.
? Provide accurate, valid, and complete information by using the right methods/tools.
? Resolve customer complaints, ensuring satisfaction.
2. Problem Solving:
? Handle customer complaints, provide appropriate solutions and alternatives.
? Follow up with customers to ensure their issues are resolved.
? Escalate unresolved queries to higher management if necessary.
3. Order Processing:
? Assist customers with order placement and processing.
? Handle order changes or cancellations as requested by customers.
4. Product/Service Knowledge:
? Maintain deep knowledge of company products and services to offer accurate information.
? Educate customers on product usage and benefits.
5. Documentation and Reporting:
? Keep detailed records of customer interactions, transactions, comments, and... complaints.
? Document all correspondence and outcomes with customers.
6. Feedback Collection:
? Gather customer feedback to help improve products or services.
? Report any recurring issues to management for improvement purposes.
7. Team Collaboration:
? Collaborate with other team members to ensure consistent customer service.
? Assist in developing and updating customer service procedures and guidelines.
8. Sales Support:
? Upsell products or services during conversations when appropriate.
? Assist customers with billing or payment-related issues
Similar Remote Jobs
Customer Service Representative
Posted on: 15-09-2024 00:00
Representative, Customer Service
Posted on: 15-09-2024 00:00
Forklift Operator (Nights)
Posted on: 15-09-2024 00:00
Remote customer service
Posted on: 15-09-2024 00:00
Front Desk Agent
Posted on: 15-09-2024 00:00
Customer service agent
Posted on: 15-09-2024 00:00
Remote customer service
Posted on: 15-09-2024 00:00
Transcriber - Freelance
Posted on: 15-09-2024 00:00
Fully Remote Bookkeeper
Posted on: 15-09-2024 00:00
Customer Service Specialist
Posted on: 15-09-2024 00:00
Amazon Product Testing Specialist Remote - No Experience Needed
Posted on: 23-01-2025 00:00
Jr Virtual Assistant, Data Entry (Full-Part Time) at USA
Posted on: 27-02-2025 00:00
Full Time 2nd Shift Loader Warehouse
Posted on: 27-02-2025 00:00
Remote Customer Service Project Management, Principal
Posted on: 25-10-2024 07:24
ServiceNow - GRC Architect -Remote
Posted on: 10-10-2024 00:00
Online Typist for Teens
Posted on: 19-02-2025 06:28
Work from home jobs amazon
Posted on: 04-12-2024 05:41
Remote Teacher Intervention Specialist Needed | WFH
Posted on: 06-10-2024 00:00
Part Time Customer Care Associate - 100% Remote
Posted on: 14-10-2024 04:23
Senior Channel Account Manager (Southwest)
Posted on: 29-09-2024 00:00