Customer Support Representative - Argentina (Remote).
Responsibilities
? Understanding the ins and outs of the LANDR Distribution workflow
? Troubleshooting with users to solve any issues they're having with the web platform, their releases or any other support they may need...
? Logging and tracking user issues in an organized manner (and using ticket tags), ensuring that serious, commonly occurring technical issues are escalated to the Support Manager
? Ensuring all projects released through LANDR distribution meet all requirements before delivering them to DSPs
? Communicating with users when something is not right and working with them until it is.
? Delivering LANDR releases to DSPs
You Are
? Passionate about every single client being happy with our products
? You have a keen interest in technology
? You absolutely love music and you can talk about it until you're blue in the face
? You've also got a solid amount of audio knowledge and some experience in music production
? You know music and how music is created, you can listen to a song and determine if it is a copy of someone else's work
? You understand the difference between high-resolution graphic artwork and not
? You can look at metadata fields and determine missing elements quickly and maybe help populate them
? You have crazy good troubleshooting skills and love solving problems.
? You're also super organized and love keeping track of things. You're not scared to strive for results.
? You're really good with people and love having awesome interactions with them
? You're sensitive to their needs, you love helping people out, and you can turn any negativity into a smile
? You are able to multitask and able to make decisions quickly
? You're an authentic marketer. You love advocating things you believe in; you can sell anything that you're passionate about and you stay genuine while doing it
? You're able to contribute in a close-knit team environment and you're a great communicator, but you're also perfectly comfortable working autonomously and can figure stuff out on your own
? You've got strong writing skills in both English and French. A third language would be a huge asset
? You can handle 70+ support tickets daily.
Qualifications
? Experience working in a Customer Support role
? Passion for and knowledge of music and music industry
? Experience working in label A&R department or any experience with music distribution is an asset
? Studied in recording, music or engineering is an asset
? Experience working in a fast-paced startup environment an asset
Similar Remote Jobs
Customer Support Representative - Argentina (Remote).
Posted on: 13-09-2024 00:00
Urgently Hiring Amazon Flex Delivery Drivers
Posted on: 13-09-2024 00:00
Retail Sales / Customer Service Representative
Posted on: 13-09-2024 00:00
Customer Service Representative at Delta Airlines
Posted on: 13-09-2024 00:00
K-4 Student Learning Advocate and Educator
Posted on: 13-09-2024 00:00
Tesla Social Media Customer Support Job
Posted on: 13-09-2024 00:00
Apple Advisor ? Full-Time, Competitive Salary
Posted on: 13-09-2024 00:00
Remote Delta Airlines Customer Support Specialist
Posted on: 13-09-2024 00:00
Personal Care, PRN, Virtual Hiring (CNA)
Posted on: 13-09-2024 00:00
Paralegal AI Trainer - US ONLY
Posted on: 13-09-2024 00:00
Amazon Live Chat Support – No Experience Needed
Posted on: 12-09-2024 00:00
Lead Tech Product Mgr
Posted on: 29-08-2024 00:00
Ramp Agent (Seasonal) - LAS
Posted on: 23-02-2025 00:00
Remote Nurse Advisor
Posted on: 19-09-2024 00:00
Microsoft Customer Support Jobs (Social Media, Full Time) $70-80$/Year
Posted on: 08-07-2024 05:51
Virtual Administrative Assistant - job - Contract to Hire
Posted on: 13-09-2024 00:00
Senior Automation Engineer
Posted on: 20-01-2025 00:00
Urgent Requirement :: Python Developer || Boston, MA/Remote||
Posted on: 24-01-2025 04:50
Entry-Level Remote Jobs ? No Experience Necessary
Posted on: 03-09-2024 00:00
Part time job opportunity to provide Virtual Services- SLP /Speech...
Posted on: 16-07-2024 05:47