Support Coordinator (phone and chat)
Role and Responsibilities: ? **This position will require 4-5 weeks of in-office training. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area ... Our Support Coordinators are expected to provide excellent customer service by taking and making calls from our clients and providing them with the most up to date solutions. ? Manage inbound customer and partner calls and chats ? Make outbound customer and partner calls and chats as needed ? Oversee day to day communication via phone and chat system ? Consistent email interactions with our partners ? Strong relationship with Field Leadership Team ? On-Time delivery of communication ? Strong understanding of process execution ? Strong attention to detail ? Fast typing skills ? Ability to multi-task in an ever-changing atmosphere ? Training of peers and occasional stretch assignments ? Data Entry and Invoicing ? Note orders accordingly based on customer/client communication
Qualifications and Education Requirements
? Experience in customer/vendor communication
? Experience in a high pace call center atmosphere (preferred)
? Experience using CRM software
? Experience using chat systems
? Customer service experience
Preferred Skills
? Attention to detail
? Problem Solving capabilities
? Good phone etiquette
? Ability to remain calm under pressure
? Ability Manage multiple calls simultaneously
? Ability to deescalate customer situations
? 'Benefit Conditions:
? 90- day waiting period applies
? Full medical, dental and vision available
? Options for life insurance, short-term disability, and 401(k)
? Remote interview process
? Virtual meetings
Work Location:
? Home, with in-office training upon hire
? will require 4-5 weeks of in-office training at our Downtown Fort Worth office. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area
Work Remotely
? Yes, but the position will require 4-5 weeks of in-office training at our Downtown Fort Worth office. After that, it will be remote, but must live in the Dallas/Ft. Worth or surrounding area
? Must have high-speed internet access, wifi with ethernet port.
? We will provide PC with 2 monitors and a multi-line office phone.
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Health insurance
? Paid time off
? Vision insurance
? Work from home
Shift:
? 8 hour shift
Application Question(s):
? Do you live in the DFW area? This is a requirement.
? Are you able to commute to our downtown Fort Worth office for 4-5 weeks of in-person training prior to working remote? This is a requirement.
? This position pays $17.00 per hour. Please only apply if you are ok with that.
Education:
? High school or equivalent (Preferred)
Experience:
? Customer service: 2 years (Required)
License/Certification:
? Driver's License (Required)
Location:
? Dallas-Fort Worth, TX (Required)
Work Location: Remote
Similar Remote Jobs
Support Coordinator (phone and chat)
Posted on: 13-09-2024 00:00
Call Center Operator - Remote
Posted on: 13-09-2024 00:00
Work From Home Flight Reservationist
Posted on: 13-09-2024 00:00
Data Entry Clerk - Remote
Posted on: 13-09-2024 00:00
Logistics Coordinator at UPS Freight
Posted on: 13-09-2024 00:00
Verbatim Court Reporter Transcriptionist (Contracted)
Posted on: 13-09-2024 00:00
Data Analyst I Healthcare Analytics
Posted on: 13-09-2024 00:00
Part-Time Remote Customer Service Representative
Posted on: 13-09-2024 00:00
Answering Service Representative - Remote
Posted on: 13-09-2024 00:00
Remote Travel Data Entry Specialist
Posted on: 13-09-2024 00:00
Summer 2025 Graduate Intern, Criminal Law Reform Project
Posted on: 22-11-2024 05:35
Actuary Intern- Stevens Point, WI Summer 2025
Posted on: 24-01-2025 04:51
Air Separation Plant Remote Operator
Posted on: 02-10-2024 00:00
Entry-level HVAC Apprentice
Posted on: 27-09-2024 00:00
Merchandiser - CONCORDIA
Posted on: 22-10-2024 05:27
ATT Remote Jobs (Data Entry) ?Work From Home Job
Posted on: 16-11-2024 00:00
Remote Amazon Data Entry Jobs No Experience ? Part-Time
Posted on: 03-08-2024 00:00
Yelp Data Entry Job (Entry Level) In Belize
Posted on: 16-07-2024 18:39
Netflix Data Entry Jobs - Work From Home Jobs
Posted on: 16-07-2024 18:39
Executive Assistant, CFP&A and Finance Transformation
Posted on: 26-11-2024 06:18