Live Chat Agent/Admin Assistant

Remote, USA Full-time Posted 2025-03-14

Description WES is seeking a dedicated Live Chat Agent/Admin Assistant to provide exceptional customer support through live chat channels while assisting with administrative tasks. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to delivering quality service to our clients. This role is essential in ensuring that customer inquiries are addressed promptly and accurately, contributing to overall customer satisfaction. Responsibilities: ? Respond promptly to customer inquiries via live chat, ensuring a high level of satisfaction. ? Assist customers with their questions and concerns regarding our services and products. ? Maintain accurate records of customer interactions and transactions. ? Collaborate with other departments to ensure customer needs are met effectively. ? Perform administrative tasks such as data entry, scheduling, and document management. ? Monitor and evaluate chat performance metrics to identify areas for... improvement. ? Provide feedback and suggestions to enhance the customer support process.

Requirements
? Minimum of 2 years of experience in a customer service or support role.
? Proficient in using live chat software and other customer service tools.
? Excellent written communication skills, with a strong command of grammar and spelling.
? Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
? Strong problem-solving skills and a customer-first mindset.
? Experience in administrative tasks is preferred, with at least 1 year of related experience.
? Familiarity with CRM systems and basic office software is a plus

Apply Job!

Similar Remote Jobs

Live Chat Agent/Admin Assistant

Posted on: 13-09-2024 00:00

Inventory Control Assistant (Days)

Posted on: 13-09-2024 00:00

Virtual Special Education Teacher

Posted on: 13-09-2024 00:00

Mompreneur - Airbnb Specialist

Posted on: 13-09-2024 00:00

Mompreneur - Airbnb Specialist

Posted on: 13-09-2024 00:00

Account Executive (SF Remote)

Posted on: 13-09-2024 00:00

Manager, Member Services (Remote)

Posted on: 13-09-2024 00:00

Customer Care Representative 10/11

Posted on: 13-09-2024 00:00

Manufacturing / Production Supervisor

Posted on: 13-09-2024 00:00

Remote Customer Service Rep

Posted on: 13-09-2024 00:00

Personal and Executive Assistant to CEO.

Posted on: 13-09-2024 00:00

Remote Business Travel Advisor

Posted on: 16-07-2024 18:38

Property Management Controller - Fully Remote

Posted on: 16-07-2024 18:37

POSTAL MAIL PROCESSOR

Posted on: 09-11-2024 04:39

Remote Video Editor (Part-Time)

Posted on: 19-09-2024 00:00

Wayfair/Remote, Wayfair Remote Positions

Posted on: 16-07-2024 18:55

Telehealth Registered Nurse

Posted on: 19-09-2024 00:00